*Structure is far too big, not mature, and is in the way. It also promotes silos which is really bad.
Throughout my employment, so much emphasis has been put on structure ! It's crazy. Manager over manager over director. Not much room was left for programmers and technical people, even if it's actually us who were doing the billable work. A tiny line in the org chart was for programmers and technical people. I had pity for a lot of people squeezed in the bottom of the structure, above us: we were complaining to them, they understood but they were stuck obeying to higher management that didn't see what we were experiencing. For a company of that size, this is really sad.
*Metrics for performance and quality of work are just wrong.
If you're in the gray zone of honesty, you will be happy to learn that behaviour such as adding comments to tickets then billing 15 minutes for a 5 minutes intervention, will never land you in trouble. In fact, you'll end up rewarded. It got me sick to my stomach for months as I was pushed by my manager to actually do this. Opportunists will get what they want.
*Severely limited career path if you're not stationed in the Ste-Therese office.
*Home of the "anti-social climbers" managers:
Remember I told you about amazing people ? You'll have plenty of those. However, you'll also have to deal with a sizeable snake pit. Yes those managers on top of you, many are nice, but some of them, are snakes. They'll tell things to you and say the opposite to other people. They will delve on your failures rather than your strengths and best shots. They'll question your colleagues specifically to get bad feedback. Many are really not people persons, despite managing people. They feed the structure, not your ambitions not the quality of your projects. Some will have their "pet" and praise them. HR will claim there are policies, but it feels like a show...
*High Turnover
Nice and Experienced people quit. Nothing seems to be done to keep them.
*Wrong priorities
At the beginning of the covid crisis, they "Temporarily fired" lots of people. Many today are still not back on board. They almost didn't fire anyone in management despite the lesser need for higher ups... Meanwhile, they boasted in the news paper that their business was booming !