Don’t get a job at AZOVA - Customer Service Representative AZOVA Employee Review

I was with this company for quite awhile. I never once felt appreciated as an employee. I feel like especially in a start up, it is necessary that the company culture is upbeat and that the employees feel valued. That is not the case at AZOVA. I feel like they look for the bad instead of the good in their employees. CEO has no regard for her employees. I saw many people come and go. Many people fired in very unethical ways. Zero organization in the company. I felt like a lot of times nobody knew what was going on. A lot of the time I was up to my neck in work and would look out into the office and see half the employees playing games on their phones. Easy to get away with doing nothing all day. The CEO would make promises and changes to clients without even notifying the implementation or product team or customer support team. That would put us all in awkward and uncomfortable situations with our clients because they would be upset and confused that the platform would change on them overnight and we couldn’t give them an explanation as to why. One of the worst parts of my job was having to face angry clients all day long because of decisions made from the CEO and developers. I had no say in it and basically just had to apologize all day and “promise” that it would be fixed. The product itself is always broken. Causes a lot of stress on the employees and clients. Management is ok. Not the best. I had to figure out 95% of things on my own which caused a lot of stress. I felt zero leadership in the company. To give credit to the CEO, she is easily one of the smartest and most brilliant people I have ever met. However, she does not know how to effectively run a company. I feel like in any tech company, especially nowadays with Covid, work from home should be 100% optional. At AZOVA, you are expected to be present in the office every single day. There were many many times where I would come in, sit at my desk and work all day without needing to interact with other employees at the company. Work that can be done from home. If there was a day where I decided to work from home (due to not feelings well or weather issues) I would often get a call or a message from a manager lecturing me about not coming in to the office that day. So, be ready to drive into the heart of Alpine UT every single day. AZOVA unfairly compensates all of their employees. They rarely give you a raise. They don’t even give quarterly employee evaluations. The one time I asked for a raise, I basically had to beg for it. Stay away from being put on salary, they will work you night and day. I feel like they justify this because most work is outsourced to the Philippines, India and Mexico so since they don’t pay them that much they must feel like they don’t have to pay their U.S employees as much. To be fair, AZOVA is a start up. Start ups traditionally fail before they succeed. A lot of it is trial and error.. They aren’t supposed be to be perfect. Overall, this company needs a lot of work. I would not recommend taking a position here. You will not feel valued as a person and employee, your good work will not be recognized, you will fear the CEO, you will not be fairly compensated, and ultimately, your stress levels will rise exponentially.