Shocking - Customer Service AO Employee Review

1.0
28 Jul 2025
Recommend
CEO approval
Business outlook

Pros

The people are good. Free breakfast. Decent xmas party

Cons

Senior management are out of touch. Cex are over worked. Understaffed. Outsourcing to south africa. Back to back calls all day everyday then pressure you with ridiculous KPIS and take monsy from you when you dont achieve. Targets unacheivable. Dont care about the customer service staff only the customers.

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AO Response
11mo
Hi, thanks for taking the time to leave us a review. We're disappointed to see you don't feel your time with us is worth more than 1 star. All feedback is reviewed, so we can make AO an even greater place to work, whilst some things like the volume of calls and KPIs are more tricky to change, given these are the fundamental basics of the role. We can see you've said you're a current employee, so would encourage you to either speak with your line manager or drop us a message if you have any additional feedback, by emailing us at peopleteam@ao.com. Thanks, AO

Explore other reviews about AO

5.0
4 Jul 2023
Recommend
CEO approval
Business outlook

Pros

Remote virtual work. They provide the leads

Cons

Nothing I have to complain about this far

2
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AO Response
2y
Hey there - we think you may have left this review by mistake! We're the UK's most trusted electrial retailer, based out of Bolton, Greater Manchester. You might want to find the other 'AO' that are based in the States and leave your kind words there for the right company. All the best!
3.0
29 Jul 2024
Recommend
CEO approval
Business outlook

Pros

The job was really helpful

Cons

didn’t cause much stress Enjoy Hated sometimes Not friendly

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AO Response
1y
Hi. Thanks for taking the time to leave us a review. We really appreciate your feedback and if there's anything more you'd lie to add, please email peopleteam@ao.com.
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