Disengaged workforce, non-inclusive culture - Recruiter AMS Employee Review

2.0
2 Aug 2020
Recommend
CEO approval
Business outlook

Pros

- Strong reputation abroad, particularly in the UK - Diverse portfolio of clients globally

Cons

- Inexperienced Leadership - over 2/3rds of the management team have either not worked for the client account in Asia or are in their first RPO role. This inexperience and lack of familiarity shows through as leadership fails to provide clear direction and vision for the account - Weak Culture - management shows lack of trust in their subordinates and colleagues. Certain managers are unwilling to listen to suggestions or viewpoints from colleagues with more specific expertise or more familiarity with the client. This is a major concern when these managers are making critical decisions without informed input; decisions which directly impact the client's vastly-scaled recruitment operations - Ineffective communication - there have been several occasions where communication lines have been fragmented or severed. We are a large RPO in APAC with over 150+ staff and a unique AMS business model (180 recruitment). Solid communication is the bedrock which allows the model to be successful at this scale. When communication is fragmented or nonexistent, it creates an environment permeated with mistrust, conflict, and low morale across the account

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AMS Response
5y
Hi There, Your comments regarding your experience with us are concerning and out of step with our values. We are proud of our workforce and our in-country representation which currently sits at between 71% and 100% depending on individual teams. Regarding issues of trust, communication, merit or leadership relationships, I would welcome an opportunity to discuss your specific experiences in more depth, particularly if you feel there are issues which have not been surfaced to the AMS leadership team. If you would like to speak further about your time with AMS please contact Rebecca Dakin (Rebecca.dakin@alexmann.com). Rebecca Dakin

Explore other reviews about AMS

5.0
19 Feb 2026
Recommend
CEO approval
Business outlook

Pros

AMS has great culture, they care about the people who work at the company.

Cons

Client relationships can be difficult

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AMS Response
3mo
Thank you for sharing your experience. It’s great to hear our culture and the care we show for our people have made a positive impact. That sense of support and connection across teams is something we work hard to nurture every day. We also recognize that client relationships can be complex at times. Supporting our teams to navigate those environments with confidence and collaboration remains an important focus for us. We appreciate your feedback and your contribution to AMS.
1.0
27 Apr 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Flexible and remote working Great company but with the right leadership

Cons

Since the leadership change last year, the culture within AMS has deteriorated significantly. The new CDTO’s approach has created an environment that feels increasingly toxic and unsustainable for many employees. There is a strong sense that every problem is expected to be solved—or sidelined—by AI, often without realistic planning, sufficient resources, or input from the teams actually responsible for execution. This has led to confusion, constant shifting priorities, and a lack of meaningful support for getting work done effectively. At the same time, workloads have increased to an unsustainable level. Expectations continue to rise, but without additional resources or clear prioritization. Many teams are stretched thin, juggling multiple high-pressure initiatives with tight deadlines, which only adds to the stress and makes it difficult to maintain quality or balance. More concerning is the leadership style. Communication often feels driven by pressure and fear rather than clarity or collaboration. Many employees feel they are operating under constant scrutiny, which has contributed to widespread stress, anxiety, and low morale across the department. It’s becoming common to hear colleagues express reluctance to come into work, not because of the workload itself, but because of the atmosphere.

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