The Truth about AMS - Senior Talent Acquisition Specialist AMS Employee Review

1.0
23 Dec 2019
Recommend
CEO approval
Business outlook

Pros

Work-life balance can be great, but it depends on the manager you have. Some managers will allow for more flexibility than others, this is especially true of newer managers who are afraid to ask for clarity on policies Depending on the team you get placed, the friends made there can definitely last a lifetime and allow for some great bonds to be formed

Cons

Where do I even begin..... First, don't let all the new faces of "Diversity" hires fool you. I had worked at the company for three years and just recently started to see more minorities being hired in, even though a lot of them were coming in as contract workers first. There is only one true person of color in upper management in the US and globally I believe there is one other person of color in a C-Suite level role. For a company that loves to talk about diversity and being an individual they really don't stand by this. There have been plenty of qualified people of color coming through the business; however I am here to tell you this company is truly great for WHITE FEMALES ONLY. I repeat WHITE FEMALES PLEASE APPLY, the way white women grow within the company is absolutely wild! Especially when you consider most of them can barely keep up with the tasks from their original positions. I was always trying to bring up diversity and being more inclusive, but they truly only care about bottom lines at the end of the day. Management needs some serious training! They have barely any care about the members on their team and if you get stuck with a manager from another state or country, good luck. They need to provide their managers with more training for empathy, motivating a team, communication of priorities, mental health of team members, and creating a cohesive team unit. There are some great managers in the center however; they run few and far in-between. You are typically one of the lucky ones if you can get a more relaxed manager with an understanding of how to motivate a team, create a cohesive team, communicate priorities, actually explain whether they are happy with where you are at, performance wise,or if you could use some work in other areas, and make you feel as if your team can accomplish anything. I had a manager like this for about a year and a half and it was amazing! Our team was extremely close, we worked together to solve, not only our problems, but other team members problems, and we always put our best foot forward to show our manager he could believe in us. This to me was a great experience for not only teamwork, but also to develop skills because our manager allowed us to make decisions how we saw fit. Giving us more freedom in our relationships with other team members and allowing to grow in aspects of leadership and decision making. As a black woman if you get placed on a team with a white woman manager you might as well learn to say yes m'am and no m'am along with a pleasant demeanor and keep it at that. You won't be allowed to speak up and when you do there will be a target on your back. It has happened to two other black women I knew personally who either spoke up about something they weren't sure about or didn't want to be super chummy with co-workers. Both were let go on pretenses they weren't completing their jobs well, however the reality was they didn't fit the "personality mold", which is funny for a company whose values are authenticity, bravery, distinction, and passion. I would be lying if I said I wasn't happy to see the overall rating of this company has went down in a couple of years. This is a good stepping stone and that is really it. Especially when you consider majority of their tenured employees all left within the same six month period. I am talking like upwards of ten plus people, including upper management people, leaving the company with new faces and a feeling they don't offer much after of a couple of years of employment there.

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AMS Response
6y
Thank you for taking the time to share your experience. An inclusive and diverse working environment is core to who we are, which is one of the reasons we put together an employee-led D&I group to allow us to expand our outreach across our business. Our culture of inclusion supports everyone that brings individual diversity of thought, background, and experience but from your comments, I can see that the changes Tanya-Marie and others through the global D&I teams have led has not been felt by you. If you wish to speak further in confidence about what we are doing at AMS and our inclusive working environment, please reach me, the HR Director at Ruth.Smyth@alexmann.com or the Head of D&I at Paul.Modley@alexmann.com or Head of HR Americas, Tanya-Marie.Nichols@alexmann.com. Any of us would be keen to talk further with you.

Explore other reviews about AMS

5.0
19 Feb 2026
Recommend
CEO approval
Business outlook

Pros

AMS has great culture, they care about the people who work at the company.

Cons

Client relationships can be difficult

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AMS Response
3mo
Thank you for sharing your experience. It’s great to hear our culture and the care we show for our people have made a positive impact. That sense of support and connection across teams is something we work hard to nurture every day. We also recognize that client relationships can be complex at times. Supporting our teams to navigate those environments with confidence and collaboration remains an important focus for us. We appreciate your feedback and your contribution to AMS.
1.0
27 Apr 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Flexible and remote working Great company but with the right leadership

Cons

Since the leadership change last year, the culture within AMS has deteriorated significantly. The new CDTO’s approach has created an environment that feels increasingly toxic and unsustainable for many employees. There is a strong sense that every problem is expected to be solved—or sidelined—by AI, often without realistic planning, sufficient resources, or input from the teams actually responsible for execution. This has led to confusion, constant shifting priorities, and a lack of meaningful support for getting work done effectively. At the same time, workloads have increased to an unsustainable level. Expectations continue to rise, but without additional resources or clear prioritization. Many teams are stretched thin, juggling multiple high-pressure initiatives with tight deadlines, which only adds to the stress and makes it difficult to maintain quality or balance. More concerning is the leadership style. Communication often feels driven by pressure and fear rather than clarity or collaboration. Many employees feel they are operating under constant scrutiny, which has contributed to widespread stress, anxiety, and low morale across the department. It’s becoming common to hear colleagues express reluctance to come into work, not because of the workload itself, but because of the atmosphere.

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