16 May 2020
AIR MILES Response
6yThank you for taking the time to provide feedback. I’m so glad you enjoyed the culture of collaboration, team spirit and the challenging goals within our Customer Care Centre. Our Customer Care Ambassadors are the voice of the AIR MILES brand and we aim to provide a fun environment and the right challenges to keep all of our associates engaged and motivated. I appreciate you recognizing this.
I agree that the environment is fast-paced and we do have high expectations in order to best support our Collectors. Creating and maintaining a strong and effective Customer Care Centre is extremely important to us. In fact, AIR MILES is ranked in the top 5% of call centres in Canada for providing world-class experience to our over 10 million Collectors. Our Customer Care Ambassadors take a proactive, unscripted approach to problem-solving and we provide them with robust tools and self-service options to support them. The goal is to keep it simple and work smart – and fast! It certainly is a rewarding role, but it’s not for everyone.
Thank you again for leaving a review. We wish you all the best in your career.
Dimitri Benak
VP, Talent & Workplace Experience