I will be reporting this place to the Better Business Bureau as well as Office of the Labor Commissioner! - Customer Service Representative (CSR) AGR Group Employee Review

1.0
24 May 2023
Recommend
CEO approval
Business outlook

Pros

Nothing. Nada. None. Clean bathroom.

Cons

Cons: Place seems like a "CON" overrun by "convicts", Just horrible & unprofessional. Training is a joke, and the training supervisor acts like a thug very rude & unprofessional, screaming at employees from less than a foot away, underhanded remarks from management and gaslighting by micro management, Hot headed management and HORRIBLE pay. I should have known better applying here when I went to my interview and somebody came in to ask for a letter for their parole officer. Training is 65% of NOTHING to do with customer service. AT ALL! Whole place gives off fraudulent as the company that you work for has multiple names, such as "AGR group"( day 1)", then I was told it was call "Energy Care (day 2)", then "Hawaiian Electric "( Day 3). Reaks of scammer vibes, and animosity covered up with horrible pay, which attempts to be justified by stinky tacos for lunch and mind games.

Explore other reviews about AGR Group

5.0
24 Dec 2024
Recommend
CEO approval
Business outlook

Pros

Money making capabilities Great Training Dedicated Managers

Cons

You have to buckle down and focus

5.0
14 Nov 2024
Recommend
CEO approval
Business outlook

Pros

You get paid training to set you up for success on the call center work, applicants with no experience are welcome for entry level roles! Nice office location, with wide parking space and accessible to bus stop stations. Lots of HR employee engagement activities and management are supportive to the growth of agents, providing opportunities for performance improvements and one can be assigned to different campaigns if seen with potential. The company has both inbound and outbound services. Office culture is warm and friendly :).

Cons

As in any job, you need to work your way to increase your hourly rate through meeting the targets to get incentives and commissions to increase your average income.

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