Great benefits, long term prospects seem dicey - Customer Service AF Group Employee Review

3.0
5 Jan 2026
Recommend
CEO approval
Business outlook

Pros

The healthcare benefits were incredibly good thanks to union negotiations through the years. My boss was absolutely incredible and was the only aspect of my role that I felt sad about leaving behind. Very heavy on the corporate culture if you're into that sort of thing.

Cons

Onboarding was a disorganized, overwhelming fiasco. There were constant IT infrastructure issues with outages. Nepotism was rife within the company (which, I suppose is a pro for those who want to be guaranteed an interview if you have a family member that already works there). It was clear that some teams were given the bare minimum to succeed by the company (dated, dirty tech equipment). I had to buy my own laptop docking station that ran about $120 in order to work hybrid. The main reason I left was because there were too many obvious signs from the start that people were jumping ship ahead of a company "rebranding" (lots of retirements all at once, leadership all taking very long vacations in droves then quitting, vaguely worded virtual town halls about restructuring and being subject to self-evaluations). Lack of gender diversity in my team lead to cliquishness, tribalism, and alienation. Communication was incredibly siloed if non-existent at times between adjacent teams, and would make it challenging to reach resolutions on my own tasks.

Explore other reviews about AF Group

5.0
13 Feb 2026
Recommend
CEO approval
Business outlook

Pros

Benefits Salary Market leader Senior leadership

Cons

None that I notice currently

2.0
31 Jan 2026
Recommend
CEO approval
Business outlook

Pros

My (lateral) coworkers are friendly. There are good benefits and a lot of PTO.

Cons

- I feel that my manager is not accessible, although they say they are and to ask for help anytime. - Manager is significantly late every single week for 1 on 1 calls. They are the one who requested and set the calls. I feel my time is not respected. - Company is up for sale. Nobody directly addresses this elephant in the room. Just vaguely say they haven’t heard anything. But suddenly a lot has changed. I asked my manager about the changes. I felt they were irritated by my questions, and dismissive of my concerns, - Restructuring has led to confusion about who is supposed to be doing what and when. - Overall feeling of unease, and sudden silence from leadership, feels like a lack of transparency. Telling employees that everything is fine (and that’s all) does not help: - I don’t think there’s really much upward growth, if that’s important. Some people don’t care.

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