Great Job - Anonymous employee ADT Employee Review

5.0
6 Aug 2025
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

It's a good job, I've been here 6 years. Yearly pay raises and competitive pay for call center jobs on the same level. I like my department. Plenty of room to move around and find a department you feel most suits you. Really cool about pregnancy leave and making sure you feel comfortable hopping back on the floor when you come back. I was able to sit with another agent to get a feel for things again.

Cons

Can be stressful depending on the alarm, however leadership always checks in on you to make sure you're okay. I did prefer the 40 rolling hours absent policy, the new one is kind of hard to remember. I don't typically out though so it's never been an issue.

Explore other reviews about ADT

5.0
6 Feb 2026
Recommend
CEO approval
Business outlook

Pros

Great pay and love my managers

Cons

Nothing the work is easy and great

5.0
20 May 2026
Recommend
CEO approval
Business outlook

Pros

Pros I truly enjoy working at ADT. I have the flexibility of a hybrid schedule, which allows for a great work-life balance. The company offers generous PTO, and more importantly, actively encourages employees to take the time they need to recharge. There’s also a strong sense of job security. ADT is consistently growing, and the steady flow of new hire classes reflects that stability. In my role, I get the opportunity not only to help people start their careers, but also to coach and support agents as they grow professionally and personally. Seeing that development firsthand is incredibly rewarding. On top of that, I work with an amazing team. The people here are supportive, collaborative, and genuinely care about each other’s success, which makes a huge difference in the day-to-day experience.

Cons

While compensation is generally competitive, I would love to see more opportunities for performance-based bonuses to help employees further grow their savings and feel rewarded for their contributions. Additionally, there is some opportunity for improvement in how the building facilities are managed to enhance the overall workplace environment.

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