Used to be great company to work for- Not anymore - Anonymous employee ADT Employee Review

2.0
25 Jan 2016
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Flexibility Cell phone and tuition reimbursement Decent dental and medical benefits Uncapped earnings Paid vacation although not much Can't say much else

Cons

Long hours, not enough compensation Every year you work harder and get paid significantly less due to constant compensation plan changes. To be honest, ADT offers a great alarm system. But they don't give a crap about their sales reps or even sales managers. They constantly take more and more money out of reps pockets while expecting you to work for free half the time. Most leads are sold over the phone through national call center, or sent to an authorized dealer- they send you the scraps to divide up between all the local sales reps. Company appointments you receive consist of a lot of fake appointments, renters who don't qualify, etc. The reality is they pay well for self generated sales. That's all they really want from you. Because it costs them much less that way. They will promise you a ton of company appointments, but they lie. To top it off, you have to compete with ADT dealers and ADT phone sales, both of which we can't even MATCH their price offerings let alone beat it. Look elsewhere. Most well tenured reps have left and those of us still here. .. wish we weren't and are looking elsewhere.

Explore other reviews about ADT

5.0
15 Jan 2026
Recommend
CEO approval
Business outlook

Pros

Great product and Name. Comp plan is good. Office is nice. Upper management that reports to same office is an incredible perk.

Cons

penny pinching as a company. quality of leads are down. quantity of leads are down.

5.0
20 May 2026
Recommend
CEO approval
Business outlook

Pros

Pros I truly enjoy working at ADT. I have the flexibility of a hybrid schedule, which allows for a great work-life balance. The company offers generous PTO, and more importantly, actively encourages employees to take the time they need to recharge. There’s also a strong sense of job security. ADT is consistently growing, and the steady flow of new hire classes reflects that stability. In my role, I get the opportunity not only to help people start their careers, but also to coach and support agents as they grow professionally and personally. Seeing that development firsthand is incredibly rewarding. On top of that, I work with an amazing team. The people here are supportive, collaborative, and genuinely care about each other’s success, which makes a huge difference in the day-to-day experience.

Cons

While compensation is generally competitive, I would love to see more opportunities for performance-based bonuses to help employees further grow their savings and feel rewarded for their contributions. Additionally, there is some opportunity for improvement in how the building facilities are managed to enhance the overall workplace environment.

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