Micromanagement or Power Trip? - Customer Service Representative ADT Employee Review

Micromanagement from TL & TM, is TERRIBLE maybe because it's a remote wfh position. Not very Diverse, Burn out, Working with systems troubleshooting and answering to TL & TM in a short time frame within 1 phone call, Stuck between First Call Resolution and keeping the queue down,no shift bids so stuck with the same hrs as long as you work here. We have to Correct just about everything from ALL departments in our department, sometimes with little to no knowledge, So we are figuring out thru documents, no learning modules whatsoever. Privacy is out the door, I told a TM abt a very personal issue (s), the next day in a huddle alot of what TM addressed I felt was indirectly @ me abt leaving issues at home. She then pulled me for a coaching after the huddle and told me to leave my problems at home. I normally spoke to Employee Relations about PERSONAL issues, I would not even told TM, but the way PERSONAL issues are addressed now is an email, with abt 3 people CC'd in it. I took time off after that Coaching. TM or TL are not HR and should not have the power to know someone's personal business. Since I have been back, emails and Huddles have been about coming to work. I think this job is more designed for the younger generation. I have updated my resume and actively seeking employment elsewhere. I will submit my notice appropriately.