Pros
I love the product, the managers too.. When they understand the problem, the management to whom I reported and the company truly does have a philosophy of doing the right thing. And, this comes from the top down.
Cons
Compensation plans of various departments do conflict and do not foster a positive team environment. Install seems to have more power than Sales, which is kind of like the tail wagging the dog, or perhaps just a 2 1/2 legged dog .... Neither of which can hunt. Sales Management makes excuses for installers who provide poor customer service and install management does not respect sales (perhaps in words but not in action), both resulting in charge backs for sales. They could really benefit from Team Building courses and how to effectively work together (without Sales always having to defer). You really must enjoy doing everything, and handling every detail, long days, feeling alone much of the time, and tolerate hearing the same message daily, sell, sell, sell . . . Or be good at ignoring it. If you can, it is a great company with a great product. ... With 100% employee turnover, the numbers speak for themselves.