good company but poorly organized - ADT Installer ADT Employee Review

2.0
4 Feb 2014
Recommend
CEO approval
Business outlook

Pros

- steady pay - work by yourself - good team - make customers happy by giving a sense of safety

Cons

- product line is very complex, and customers issues are often unique and require a lot of troubleshooting - compared to similar jobs (like Dish in my experience), dispatch was disorganized and unhelpful - support systems are lacking

Explore other reviews about ADT

5.0
5 Jan 2026
Recommend
CEO approval
Business outlook

Pros

Great time management, great schedule. Opportunity to make LIFE CHANGING compensation! Great pay structure!

Cons

N/A nothing to speak on.

5.0
18 Jun 2026
Recommend
CEO approval
Business outlook

Pros

I've worked for the company for 40+ years, I'm treated with respect and my efforts are recognized by my Director and other ADT leaders. They give me the autonomy to manage my department and value my experience and insight. They offer a solid benefits package. ADT leads by example with their cultural markers and ensures that rules and laws are followed. I love the collaboration I have with our other departments.

Cons

Obviously, we all want more money, especially given the prices of everything, it's always nice to make more money, but I've checked the compensation and benefits in similar positions outside of ADT and I feel ADT is paying a fair wage and when I factor in the benefits package, they are above average in overall compensation.

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