Not a customer's oriented company...Sales Reps are independent contractors with many obligations. - Sales Representative ADT Employee Review

1.0
26 Aug 2013
Recommend
CEO approval
Business outlook

Pros

Brand is well known everywhere you go and you don't need to sell the company. Plenty of TV ads, and training is excellent.

Cons

Change agreements every 3 months; pricing is never the same; always hiring people; many hours in training rooms; not enough technicians and customers have to wait 20 days for installations. Many charge backs, Many hours, at the end your work like 60-70 hours a week for commissions only. Vacations after a year are not paid. Sales Reps. called ADT the black hole. More time you spend there, more time you loose in your life.

Explore other reviews about ADT

5.0
18 Jun 2026
Recommend
CEO approval
Business outlook

Pros

I've worked for the company for 40+ years, I'm treated with respect and my efforts are recognized by my Director and other ADT leaders. They give me the autonomy to manage my department and value my experience and insight. They offer a solid benefits package. ADT leads by example with their cultural markers and ensures that rules and laws are followed. I love the collaboration I have with our other departments.

Cons

Obviously, we all want more money, especially given the prices of everything, it's always nice to make more money, but I've checked the compensation and benefits in similar positions outside of ADT and I feel ADT is paying a fair wage and when I factor in the benefits package, they are above average in overall compensation.

1.0
23 Jun 2026
Recommend
CEO approval
Business outlook

Pros

None other than a paycheck

Cons

Dominate you and push you even though it is hot and you are working hard, they will complain and yell at you about their crummy inventory system or people complain. They do not care if you are injured. Tell them and lose your job. The lady in charge is psychotic at best. Called me months after I didnt work there asking ridiculous questions and demanding answers. She's a short minority female that hates men apparently. Hates everyone and everything from what I saw. There's no peace at this job. If you keep it 3 months, you're an extremely hard worker.

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