Misinformation and too much work for not enough reward - Sales Representative ADT Employee Review

3.0
27 May 2013
Recommend
CEO approval
Business outlook

Pros

Excellent sales training, company leads (to an extent - see below), free use of company equipment, generally good experience with managers, free trip to Florida for training. I came to ADT with no sales background. As a result, I got a lot of training from my manager prior to going to Quickstart, which is ADT's national training program for salespeople. The trip to Quickstart was free, and all my meal expenses were reimbursed. Though as an outside sales person you're primarily working out of the office, you still have free use of the computes/printers/whatever you need there. You also get a certain number of company leads.

Cons

Mandatory conference calls, mandatory team meetings/time every week, expectations that are too high for a product that costs too much. I was under the impression that the distribution of company leads was based on your close rate. It is not. When I noticed that my number of company appointments was very low, my manager informed me that this was because my self-generated numbers were low. Now I understand you want to give people more time to focus on their SG activities if they aren't making their numbers, but am I really going to be motivated to do those activities if I'm not making any money otherwise? Company leads are easy money for the most part. It is very easy to achieve a 50% or higher close rate. It is not so easy to get SG sales unless you have a strong network already. As someone who doesn't, and was assured from the get-go that this wouldn't be an issue, I'm feeling a little misinformed and I'll be seeking employment elsewhere.

Explore other reviews about ADT

5.0
18 Jun 2026
Recommend
CEO approval
Business outlook

Pros

I've worked for the company for 40+ years, I'm treated with respect and my efforts are recognized by my Director and other ADT leaders. They give me the autonomy to manage my department and value my experience and insight. They offer a solid benefits package. ADT leads by example with their cultural markers and ensures that rules and laws are followed. I love the collaboration I have with our other departments.

Cons

Obviously, we all want more money, especially given the prices of everything, it's always nice to make more money, but I've checked the compensation and benefits in similar positions outside of ADT and I feel ADT is paying a fair wage and when I factor in the benefits package, they are above average in overall compensation.

1.0
23 Jun 2026
Recommend
CEO approval
Business outlook

Pros

None other than a paycheck

Cons

Dominate you and push you even though it is hot and you are working hard, they will complain and yell at you about their crummy inventory system or people complain. They do not care if you are injured. Tell them and lose your job. The lady in charge is psychotic at best. Called me months after I didnt work there asking ridiculous questions and demanding answers. She's a short minority female that hates men apparently. Hates everyone and everything from what I saw. There's no peace at this job. If you keep it 3 months, you're an extremely hard worker.

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