Positive Experience with a Dynamic Supervisor - Core Commercial Account Executive ADT Employee Review

3.0
17 Aug 2011
Recommend
CEO approval
Business outlook

Pros

Great benefits, direct management was very positive and supportive. Lots of outside sales tools and freedom. You get back as much as you put into it, if if you understand the processes and are self disciplined about the sales process.

Cons

Installation support was hideous. Once you sold a project there was no telling when it would get installed, how long it might take and how the customer would be treated during the install process. Very poor communication and follow through. Better trained sales people (me) and a more professional install team would help.

Explore other reviews about ADT

5.0
6 Feb 2026
Recommend
CEO approval
Business outlook

Pros

Great pay and love my managers

Cons

Nothing the work is easy and great

5.0
20 May 2026
Recommend
CEO approval
Business outlook

Pros

Pros I truly enjoy working at ADT. I have the flexibility of a hybrid schedule, which allows for a great work-life balance. The company offers generous PTO, and more importantly, actively encourages employees to take the time they need to recharge. There’s also a strong sense of job security. ADT is consistently growing, and the steady flow of new hire classes reflects that stability. In my role, I get the opportunity not only to help people start their careers, but also to coach and support agents as they grow professionally and personally. Seeing that development firsthand is incredibly rewarding. On top of that, I work with an amazing team. The people here are supportive, collaborative, and genuinely care about each other’s success, which makes a huge difference in the day-to-day experience.

Cons

While compensation is generally competitive, I would love to see more opportunities for performance-based bonuses to help employees further grow their savings and feel rewarded for their contributions. Additionally, there is some opportunity for improvement in how the building facilities are managed to enhance the overall workplace environment.

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