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      AC3

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      AC3 reviews

      Best place to work - please say "yes " to that and keep repeating it.. - Sr. Specialist - Sr. DBA - Staff 3 Engineer AC3 Employee Review

      2.0
      31 May 2023
      Sr. specialist - sr. dba - staff 3 engineer
      Recommend
      CEO approval
      Business outlook

      Pros

      The company consistently promotes itself as the "best place to work," repeatedly emphasizing this claim. However, the reality on the ground does not align with these assertions. Despite the existing workload, the introduction of a swarm technique seems incongruent and does not align with the existing circumstances. It`s top "yes man" environment, good for individuals who conform without dissent and consistently nod in agreement.

      Cons

      Their mission is to continuously apply lean principles over existing lean principles. The new Agile swarm-based honey-pod technique aims to extract maximum nector, juice from flowers that may be partially wilted or overwhelmed, crushing them to their pinnacle. Despite experiencing significant attrition, the juice crunching machine continues to operate tirelessly and without interruption. The mute People & Culture department seems to play the role of a passive spectator in the garden, believing that providing free lunches alone will suffice to nurture and revitalize the flower bed. Most of my DB peers joined the team without the expectation of performing tasks such as taking calls, dispatching/ routing cases as these responsibilities were not originally outlined in the job description. To add the flavor the HR continuously introduces fancy terms such as bonuses, growth opportunities, and career progression. However, it appears that the organization is primarily driven by the decisions and actions of a select few individuals.

      avatar
      AC3 Response
      2y
      Thank you for sharing your thoughts and concerns with us. We value feedback from our employees and take your comments seriously. We understand that there are always challenges when introducing a new operating model. The swarming approach to customer support is a change but had been well received by both customers and AC3ers for the most part. Change is always challenging, but we’re constantly working on improving the model and we’re continuing to encourage our customers to log tickets via our online portals to further reduce the handful of calls we receive via telephone. We’re pleased to see that those engineers most concerned about having to pick up the phone and talk to a customer have enjoyed the experience to connect with the person they are helping! Thanks again, your feedback is invaluable in helping us improve as an organisation. If you have any further suggestions or concerns, please feel free to share them with us.

      Explore other reviews about AC3

      5.0
      14 Nov 2022
      Human resources
      Recommend
      CEO approval
      Business outlook

      Pros

      Great benefits and work culture

      Cons

      There is not cons working here

      1
      avatar
      AC3 Response
      3y
      No cons!! Thank you for the short but positive feedback! We look forward to you continuing to enjoy working at AC3.
      1.0
      5 Feb 2023
      Solutions architect
      Recommend
      CEO approval
      Business outlook

      Pros

      There is positive for everything, else it will be nuked even here. A series of similar and overwhelmingly positive reviews may indicate that they are not genuine. It's important to evaluate the authenticity of these types of reviews. This explains all about this organization. It`s only for "yes man" kind of organization. If you are like one of those go for it.

      Cons

      I was extremely disappointed with my time at this company. The salary was inadequate and fell below market rates, a sentiment echoed in the numerous negative salary reviews. The company culture, which was once a strong point, has now declined significantly. Attrition rates are alarmingly high, and HR shows a lack of interest in employee feedback. To make matters worse, the middle management is ineffective and provides no real value. While some customers may have a positive experience, I cannot recommend this company based on my own experience. On top of that they follow some bookish 50th percentile salary benchmark.

      18
      avatar
      AC3 Response
      3y
      Thank you for your feedback. We value all feedback, both positive and constructive as it helps us “Better It” so we appreciate every review. Glassdoor has great policies in place that prevent any company from interfering in anonymous reviews (both positive and negative) so please rest assured that every review on our profile is legitimate. AC3 follows industry standard salary benchmarking and offer an individualised variable reward framework on top of this, which allows each employee to be rewarded in a unique way is to that motivates them personally. We pride ourselves on our positive culture and our attrition rates which are lower than industry average, although we do also have a program in place to further reduce this rate. We’re sorry that you didn’t experience the best of what AC3 has to offer during your time with us. We would welcome the opportunity to learn more about your experience, so please reach out directly to the People & Culture team if you would like to share more. All the best in your future career endeavours.
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