Terrible - Customer Service Representative ABC Fitness Employee Review

1.0
29 Jul 2014
Recommend
CEO approval
Business outlook

Pros

Work from home, pay rate starts at 10.50

Cons

Lack of management support, remote employees that are new to the company and have not worked at the main site are not treated equally. The company's policy and rules are not good. You can get occurrences for everything which affect your incentives. Back to back calls only 45 seconds for an after call and sometimes you could be working on something and the RTA person would throw you into a call even if you are on a 45 second after call, which will knock you out of the work you were performing. Then you will get into trouble for not completing something. Terrible!

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ABC Fitness Response
11y
This is excellent feedback and a continuous work in progress. We have to maintain the exceptional level of service to our clients, and their members. We continuously look at and change the attendance and adherence policies to provide great service while still providing reasonable accommodations for our team members. This is a work in progress.

Explore other reviews about ABC Fitness

5.0
29 Jun 2026
Recommend
CEO approval
Business outlook

Pros

The team culture here is truly outstanding, everyone is incredibly welcoming and goes out of their way to make new members feel included from day one. The collaborative atmosphere makes it easy to ask questions and get support, regardless of your role or experience level. People are genuinely kind, approachable, and eager to share their knowledge. It's a great environment for learning and growing, especially as an intern.

Cons

Everyone on the team is extremely busy, which means projects can sometimes lack clear structure or defined goals. It can be difficult to get dedicated time from mentors or leads to move initiatives forward, so projects may feel somewhat ambiguous or slow to progress. Being proactive is a must, as things can get lost in the shuffle when everyone has a lot on their plate.

4.0
7 Jul 2026
Recommend
CEO approval
Business outlook

Pros

-Remote work -Great culture -Good sales training

Cons

-Income volatility -high-pressure sales environment

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