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AAA The Auto Club Group

Engaged employer

Great Benefits - Travel Agent AAA The Auto Club Group Employee Review

5.0
18 Aug 2024
Recommend
CEO approval
Business outlook

Pros

Good Company values, great Corporation to work for. Excellent employee benefits, a lot of PTO is included and they match your 401k percentage. Access to a lot of programs/ vendors to book travel packages on and the AAA Membership is excellent for everyone, it includes unlimited access to Trip Tiks and Tourbooks and maps, passport photos, travel discounts and of course towing other car emergency services.

Cons

You are expected to maintain a company goal of commission sales to make your personal monthly commission payout, it is either all or none. Hourly pay rate is very low for the amount of necessary workload there is at this location, and pay increase is highly unlikely due to the membership sales you must reach. This branch was not fluid together, as each department is out for themselves and the assigned DDM is favored by the branch manager and made the location very uncomfortable to be at, basically it is a very hostile work environment to work at.

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AAA The Auto Club Group Response
1y
Thank you for taking the time to write a thoughtful review as a former employee. We greatly appreciate your feedback and insight!

Explore other reviews about AAA The Auto Club Group

5.0
8 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Good company, good pay and trains well

Cons

Yearly salary increase are minimal

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AAA The Auto Club Group Response
2w
Thank you for taking the time to provide us with a review. We truly appreciate your feedback as a current employee!
2.0
22 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Decent coworkers and steady paycheck

Cons

Staffing and support decreases but expectations keep increasing. Relief and weekend teams are removed. Senior adjusters are expected to handle 18+ new claims per week including conducting liability investigations, paying subrogation demands, and handling arbitration responses all while sitting in a queue all day long like a call center representative.

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AAA The Auto Club Group Response
15h
Thank you for taking the time to write a review on your experience as a current employee. We genuinely appreciate and value your feedback, as it will assist us with making future improvements. We are sorry to hear you did not have a positive experience with work expectations and workload. If you’d like to discuss further or provide additional feedback, please reach out to us at TalentAcquisition@acg.aaa.com. We look forward to hearing from you.
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