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      AAA Northeast

      Engaged employer

      AAA Northeast reviews

      AAA New England - Customer Service Associate AAA Northeast Employee Review

      3.0
      9 Apr 2024
      Customer service associate
      Recommend
      CEO approval
      Business outlook

      Pros

      A lot of health benefits

      Cons

      Only care about call time. Not at all concerned with employees mental well being at job. Encourages employees to lie to members for satisfaction. Does not have empathy for employees. Pay is not competitive.work force is annoying. Always has issues with work software but takes no company responsibility.

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      AAA Northeast Response
      2y
      Thank you for your feedback. We are sorry to hear about your concerns regarding call time and employee well-being. We take all feedback seriously and are continuously working to improve our processes and support for our employees. If you have additional questions or concerns, please reach out to humanresources@aaanortheast.com.

      Explore other reviews about AAA Northeast

      5.0
      1 Jul 2026
      Customer service representative
      Recommend
      CEO approval
      Business outlook

      Pros

      Amazing company to work for, values members and staff! Communication is easy. Teamwork, someone is always available to help. Extensive training to ensure you have time to learn/understand the job.

      Cons

      No cons to report about this company.

      5.0
      30 Jun 2026
      Member service counselor
      Recommend
      CEO approval
      Business outlook

      Pros

      • I loved how informative the meeting was • loved the questions at the end as well and I enjoyed how everyone cares about the employees

      Cons

      None at the moment, town hall meeting was great

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