Strong Training Program and Company Culture - Retention Specialist AAA Club Alliance Employee Review

5.0
10 Jun 2025
Recommend
CEO approval
Business outlook

Pros

Excellent learning experience for beginners, always available overtime, and many benefits like school tuition reimbursement. Many Remote positions became permanent after COVID.

Cons

Stressful, high-volume call center, handling both outbound and inbound calls. When I started, the company culture still had a lovely, traditional, family-style feel, but many of its systems and processes were outdated. While improvements were underway when I left, they were still catching up compared to other call centers.

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AAA Club Alliance Response
11mo
We appreciate hearing that you have enjoyed the benefits and training AAA has provided to Associates. We do offer mental health support through our employee assistance program as well as individuals can use one of our health plans to find a mental health provider in network in their region, we will share your feedback with our benefits team to ensure those offerings are communicated to Associates.

Explore other reviews about AAA Club Alliance

5.0
27 Apr 2026
Recommend
CEO approval
Business outlook

Pros

The overlall Greta fit for employment

Cons

It takes a lot of work to get. Unit tge company

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AAA Club Alliance Response
2mo
Thank you for taking the time to share your feedback. It appears the location you selected is for California. Our organization does not operate in that region. AAA is made up of multiple independently operated regional clubs. To ensure your review reaches the correct AAA Club, please visit AAA.com and enter your ZIP code to identify your local club. This will help you find the appropriate Glassdoor or Indeed page for your experience.
3.0
6 Jul 2026
Recommend
CEO approval
Business outlook

Pros

Cafe in building with nice view and seating.

Cons

Offers by retail management to train and help you grow weight unfulfilled. Colleague too competitive and would take highest paying leads leaving me with the grunt work. Also not properly addressed by management. Micromanaged like children. Commission and "bonus" structure very unattainable and unrealistic.

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