Medical, dental, vision benefits, 401k, set schedule, free AAA membership
Cons
Members with bad attitudes, working on the side of highways and busy streets putting your life in danger, working in bad weather, working on holidays
AAA Club Alliance Response
2y
Thank you for your review. We appreciate you taking the time to share your experience working at AAA Club Alliance and the great benefits we offer our Associates. Our Fleet business is a 24/7 hour operations which means our Associates may work weekends and holidays but we do offer shift differentials and overtime for our Drivers. Also, while we may be assisting Members on the side of the road, we offer a variety of safety gear for our Associates to use.
Thank you for taking the time to share your feedback. It appears the location you selected is for California. Our organization does not operate in that region. AAA is made up of multiple independently operated regional clubs. To ensure your review reaches the correct AAA Club, please visit AAA.com and enter your ZIP code to identify your local club. This will help you find the appropriate Glassdoor or Indeed page for your experience.
Opportunities to travel
Good training and education
Good coworkers and clientele
Cons
Low hourly rate with promises of monthly bonuses which were impossible goals to meet
Frequently understaffed with constant interuptions from time wasting calls and walkins making workload unmanageable and not allowed to stay late or take work home
Never closing for even a foot of snow
Too many mandatory trainings and after hours and weekend client travel events to host
Very stressful and disheartening managing. Personally was frequently listed as top 10 sale of the week for whole AAA club Alliance, built a high end repeat clientele booking 20-50k trips with preferred vendors but still wasn't enough to ever qualify for the bonus. More praise and bonuses given to employees who signed more people up for an AAA visa.
In 30 years as a travel agent I never had that volume of sales but I was making $18.50/hr. Less money than 20 years previous and got $1.50 total raise after 6 years. Stayed longer than I should've because of awesome appreciative clientele that AAA makes impossible to take with you thanks to signing them all up with AAA CCs which got them $1000s in vouchers to apply.