It Depends on Your Store Manager - Customer Service Representative (CSR) 7-Eleven Employee Review

1.0
11 Jul 2024
Recommend
CEO approval
Business outlook

Pros

Many of the customers are awesome, the job is fairly easy, and if you are working for a good manager, you'll have a good experience. There's no better place to learn the retail business, and franchise ownership can be the ultimate promotion if that's what you're working for. It's not hard to learn how to run a store. You'll need integrity, kindness, and work ethic. They will teach you everything else.

Cons

They sent a new manager who had zero experience as so much as a cashier. Had never been in retail. On her first day without my old boss, a co-worker, who I had literally caught smoking crack in the store several months prior, came in and began photographing the store and telling me the new manager told her to start documenting my performance. By this time, I had been with franchises or corporate in some capacity for well over a decade, been consistently recognized, and managed multiple stores myself. I quit right then and there. It was a corporate store. Long way to say the cons of this company is if you get a horrendous manager, you'll have a horrendous professional life. Of course, the opposite is also true. The new boss couldn't run a store, but they checked all the boxes.

Explore other reviews about 7-Eleven

5.0
9 May 2026
Recommend
CEO approval
Business outlook

Pros

good work value and environment friendly

Cons

The manager would call my phone at 3 am to tell me to unload a truck full of drinks alone, constantly, even though it was never mentioned or docked as pay.

4.0
5 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Absolutely loved all the customer interactions I had when working there and loved how it taught me how to work with all types of customers.

Cons

Management was usually always weird with the rules. Would say not to do something and when a customer would complain, management would telll me to do it. And also scheduling days off was rough. I would give them weeks/months in advance and they would still try to schedule me. As well as trying to say "if someone robbed the store, the money would be taken out of the paycheck by whom ever was working the shift"

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