Pros
For "Basic" (over the phone now give me break!) advice on set up, troubleshooting, and or minor repairs of appliances! I have called for TV's, Cable Boxes (why not call the Cable Provider?) ISPs, Telephones, & A return for a defective product through Amazon!!! I am an APPLIANCE REPAIR TECH. But I helped all of these people regardless.
Cons
Sporadic calls. I make only $200 a month being available 40 hours a week. The Double Rate Calls always come when I am driving or Asleep!!! When I was hired there was no training or anything. and the app was very unreliable. Recently I came back after 6Ya pestered me into going available more often. So I did. The "Expert Training", Core Values, and Script we are to read from is like this.... HERE IT IS...READ IT If you do not understand anything...Too Bad it's your fault! Calls are recorded...for Training purposes...Yeah Yeah. I have NEVER been provided ANY FEEDBACK on any of my calls. So Management goes on the assumption that the Expert is literate, understands EVERYTHING being told to him/her. And they will follow through consistently like a robot working in an Auto Assembly Plant. Well Sorry, Life, People, and Things (Appliances) do not always behave like that! And If I get a call on a Romba Vacuum Robot cleaner (which I have NO IDEA HOW IT WORKS). Am I going to refuse the call and tell the client, "Try Again better luck next time?" NO WAY! Nope, then my rating factor goes down and I get less calls. Finally the rating factors are severely subjective! I have told the client maybe not what they WANT to hear. But what is the fact on their appliance that ONLY they can answer. In weighing purchasing a new one vs repairing an older one. Only they can answer that. You spend time, money, and effort trying to get a dishwasher to run and it is a piece of junk!@ Throw it out! It's how Old? 13 YEARS!!!! They are only built to last 7. Your lucky! But No they want to here that all it is is a new filter at $13 and that will fix it. So the customer says well your Expert...2 Stars or 1 Star! Which equals Less calls. If YOU GO AVALIABLE BE AVAILABLE TO TAKE CALLS IMMEDIATELY