Toxic environment and culture of fear at the Toronto office! - Admissions Coordinator 2U Employee Review

Employee feedback is important to hear, and we thank you for sharing. Your insights into some of our growing pains, especially as we become a global organization, are valuable to understanding the areas we need to continue to focus on. We’re growing quickly, revealing areas we need to focus on, and we are continually making improvements for our employees, our university partners, and their students. One example is a required training curriculum for all people managers at every level, covering comprehensive leadership skills, including new employee onboarding and training. We believe that hands-on training is key to developing our employees and we take our relationships and communications with our students very seriously. To help, we record calls with students, like other companies, as a way to help us continue to improve and provide our students with the best level of service. As a global company, we take pride in ensuring that all employees are treated equally and this includes benefits. It is a priority of ours as an organization to offer benefits packages that are competitive relative to the market of the specific country. Laws vary from country to country and we acknowledge that regulations around certain benefits like tuition reimbursement are quite complex. It is for this reason that, as a new employer in the country, we do outsource HR in Canada to ensure that we are abiding by all Canadian laws. Our overall benefits package is above average for the Toronto area and employees receive all Canadian national holidays and some Ontario-specific holidays. We take pride in all of our offices, especially our newest location in Toronto, and this includes office cleanliness. Our office does employee a daily cleaning service, but we ask our employees to be respectful of the space. The Toronto office is brand new, and while acknowledge that we do have younger neighbors who at times can be louder than others, employees have not stated that the noise impacts their productivity. As we grow, this will continue to be a top priority because employee development and growth is the heart of our organization and the linchpin to our future success. While you are no longer with 2U, we value your feedback and we would like to speak to you about your experience. Please reach out to feedback@2U.com and reference "my Glassdoor review" so we can talk.