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      Eastern Managed Print Network

      Part of Xerox

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      Eastern Managed Print Network Reviews

      2.7

      37% would recommend to a friend

      (19 total reviews)

      Carl Tourigny

      Not enough data to show CEO approval

      35% positive business outlook

      Eastern Managed Print Network has an employee rating of 2.7 out of 5 stars, based on 19 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Eastern Managed Print Network employee rating is 27% below average for employers within the Management and consulting industry (3.7 stars).

      Reviews by job title

      19 reviews
      1.0
      9 Dec 2015

      One Great, now an embarrasment

      Document workflow consultant
      Recommend
      CEO approval
      Business outlook

      Pros

      Selling the best product in the document management world. Xerox and Konica Minolta are the best. Never have to bring work home. You work 8-4:30 (maybe 5), but most managers split by 4pm so you can leave right after. If you are looking for a entry level job, this is perfect. you go through a pretty decent training program although you are required to start selling even before your training is complete. you are thrown to the wolves in a sense. Salary isn't terrible again for a beginning rep. $36,000 salary + $8,000 (car allowance). The managers are great people but are totally burnt tout from the ridiculous reporting requirements from the Pres and VP's. Any innovative idea gets shot down. And god forbid something costs money... The managers work hard to make the reps happy and will help in anyway.

      Cons

      It starts and ends with Senior Management - Led by Bill Gage the President who only surrounds himself with YES men. VP's who only tell him things he wants to hear. Senior leadership will NEVER EVER help you with a customer or deal. Guess its too much work to leave the ivory tower. They are stuck in the 1980's thinking that cold calls and no advertising is the way to gain new customers. Visit the website and you will see how pathetic this company is in terms of marketing. The commission structure is horrible. The only way to make money is to sell your product on special contract pricing to guarantee profit. If you try and use the pricing provide by the company you will never win a competitive deal. The senior management has made sure that if you sell a copier at low cost, they (the company has already made their profit) but the rep makes nothing. You are beaten on a weekly basis to make 75 phone calls a week and an extremely unreasonable about of physical cold-calls to customers. Getting deal paperwork created is a nightmare with our 2005 CRM System. Territories are created with no real logic or understanding. New reps spend their 1st 3 months spinning in circles. Quotas are a magical formula that the President and VP's will never explain how they were assigned. Turnover is off the charts. in 2015 the company has 55 or so sales position in the 5 offices. This year there have been over 30 reps leave. more than a few started and quit in 6 months. Service (Great techs and managers) is totally hamstrung to really help our customers. The bean counters are in control. Supplies are controlled by the worse bean counter ever. Supplies is instructed not to send items to customers near the end of months/quarters in order for the department/company to meet their goals. The company only cares about customers when they are going to sign a new deal. NET NEW NET NEW is all you hear. Tell them you are losing a customer, they ignore it and then blame the rep

      avatar
      Eastern Managed Print Network Response
      8y
      Dear Current Employee, the feedback from both current and former employees has such a big impact on our continued efforts to improve the organization. We would like to extend an invitation for you to come speak with HR Director, Suzanne Gelinas about what you’re experiencing in your department. Suzanne joined EMPN late last year and her door is always open to all employees to discuss their concerns or to offer suggestions on ways improve our company. Your feedback has been shared and will be taken into consideration by our management team.
      2.0
      26 Sept 2015

      Billing/Contract Specialist

      Anonymous employee
      Recommend
      CEO approval
      Business outlook

      Pros

      The people are friendly and helpful. The benefits are ok. The duties are challenging and rewarding. You are always learning new things. You won't be bored with the day to day duties.

      Cons

      Run!! Horrible management in the billing dept. micro management. No team work! You are treated like children. Lowest paid within the company. Billing management doesn't have your back. You can't talk to your peers or you will be repermanded out in the open. The turn over rate in this position is greater than the sales dept.

      avatar
      Eastern Managed Print Network Response
      8y
      Thank you for taking the time out of your day to write a review Current Employee. We are always looking for ways to improve as an organization and the best way to do so is to listen to current and former employees. Whether you come to HR with specific suggestions on how we can improve or if you decide to remain anonymous, please know this topic is of great important to us and your voice is being heard. We’ve put a various Leadership Development Programs in place for management which without knowing your tenure you may not be aware of as well as other programs, events, seminars, etc.... Both LDP and other programs we’ve put in place are all results of listening to our employees and we are always working towards making the EMPN team even greater than it is. With that being said, if you do have any suggestions on how we can improve we are all ears.
      1.0
      9 Nov 2018

      Not a good place to work

      Anonymous employee
      Recommend
      CEO approval
      Business outlook

      Pros

      Flexible Schedule. Not much else

      Cons

      Was once a good place to learn about the Sales industry. Upper Management has failed to adapt to increasing poor reputation in the marketplace. As a result, many long-time customers have fled to more proactive, agile vendors. Feedback from customer never makes it to the Upper Management, as under qualified middle management exists only to give affirmation to the President.

      avatar
      Eastern Managed Print Network Response
      7y
      Thank you for taking time out of your day to write a review. The feedback from both current and former employees has a big impact on our continued efforts to improve the organization. All comments, reviews, suggestions, and concerns, are taken into consideration. The Senior Management team is very committed to getting the voice of the customer and the voice of the employee. Most recently, both our President and the Vice President of Sales are conducting employee round-tables to both communicate company information as well as answering questions and addressing concerns. The Company has an Open Door Policy that encourages all employees to provide direct feedback, without having to filter through their direct manager. Additionally, the President personally meets with every sales representative in the bi-annual review process to understand the sales representative challenges in their market conditions; and to discuss those areas for improvement in each individual territory. Even with these efforts, we understand some employees may not feel heard, so Senior Management will continue to look for opportunities to engage directly with all employees to create a positive work environment where everyone’s input and ideas are valued for the mutual benefit of our employees and our customers.
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      ReviewsEastern Managed Print Network reviews

      Glassdoor has 19 Eastern Managed Print Network reviews submitted anonymously by Eastern Managed Print Network employees. Read employee reviews and ratings on Glassdoor to decide if Eastern Managed Print Network is right for you.