Does EPERFORMAX CONTACT CENTERS pay their employees well?

According to anonymously submitted Glassdoor reviews, EPERFORMAX CONTACT CENTERS employees rate their compensation and benefits as 3.2 out of 5. Find out more about salaries and benefits at EPERFORMAX CONTACT CENTERS. This rating has decreased by 9% over the last 12 months.

How satisfied are employees working at EPERFORMAX CONTACT CENTERS?

70% of EPERFORMAX CONTACT CENTERS employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated EPERFORMAX CONTACT CENTERS 3.1 out of 5 for work life balance, 3.8 for culture and values and 3.7 for career opportunities.

What are the top reviewed jobs at EPERFORMAX CONTACT CENTERS?

Customer Service Representative (158) , Customer Service Representative (CSR) (82) , Customer Service (CSR) (11) , Team Leader (10) , Call Center Agent (9) , Call Center Representative (8) , Performance Development Coach (8) , Trainer (8) , Customer Service Agent (7) , Spanish Bilingual Customer Service Representative (5) , Coach (4) , Recruitment Promoter (4) , Account Specialist (3) , Agent (3) , Chat Support (3)

What are the pros of working at EPERFORMAX CONTACT CENTERS according to real employee reviews?

"Good training especially for newbie" ((in 62 reviews)); "The company has great plans but not so great people." ((in 23 reviews)); "Good benefits and they compensate quite fairly" ((in 21 reviews)); "Good Management and highly recommended" ((in 18 reviews)); "Great working environment" ((in 13 reviews))

What are the cons of working at EPERFORMAX CONTACT CENTERS according to real employee reviews?

"The salary is low and the account is hard." ((in 39 reviews)); "Salary is low, extended working hours but not being paid sometimes" ((in 19 reviews)); "Pay is low." ((in 12 reviews)); "long hours and im just sad" ((in 12 reviews)); "Some managers are toxic and unhelpful." ((in 6 reviews))

EPERFORMAX CONTACT CENTERS Reviews

3.6

70% would recommend to a friend

(516 total reviews)

Teresa Hartsaw

78% approve of CEO

53% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (516 reviews)

EPERFORMAX CONTACT CENTERS has an employee rating of 3.6 out of 5 stars, based on 516 company reviews on Glassdoor which indicates that most employees have a good working experience there. The EPERFORMAX CONTACT CENTERS employee rating is in line with the average (within 1 standard deviation) for employers within the Media and communication industry (3.7 stars).

Reviews by job title

516 reviews

4.0

18 Apr 2022

Good company

Ohs manager

Recommend

CEO approval

Business outlook

Pros

Good company for newbies and those wanting to get comms training

Cons

Power is king. You are good if you're in the right group/click

EPERFORMAX CONTACT CENTERS Response

4y

Thank you for taking the time to share your review. We’re happy to hear you like our training . Our goal is to give employees the knowledge and skills they need to be successful, and that all starts with the training in our Global Customer Experience & Management Academy.

2.0

15 Jun 2021

Had to leave soon

Customer service representative

Recommend

CEO approval

Business outlook

Pros

Compensation is fine for NEWBIES in BPO

Cons

You'll be transferred to different teams every after you're upskilled to a new account. Therefore, you'll get separated from your original teammates and need to adjust everytime you will be transferred. You'll eventually realize it's better to just resign and apply to other company since you'll also experience going back to zero and make new friends. LOL Alsoooooo you're required to OT-Y (over time without pay) for 45 mins outside of your working hours (atleast 2-3 times a week). Company said it's a REQUIREMENT and you can't say NO or you'll be sanctioned. The 1st and 2nd break for 15 mins everyday is also not paid that's why you have an excess of 30 mins at the end of the shift. (If your shift is 9pm, you end of shift is 6:30am instead of 6am). LOOOOOOOOLLLLL

EPERFORMAX CONTACT CENTERS Response

5y

Thank you for taking the time to share a review. As an organization that is always looking for opportunities to improve our operations, policies, and procedures or to clarify them for our employees, we appreciate your honest feedback about your experience.

5.0

9 Dec 2015

Intensive training

Customer service representative trainee

Recommend

CEO approval

Business outlook

Pros

2 weeks training minimum. If you pass their test, you're out of the training and can continue on the real work

Cons

If you can't pass the training, you'll be stuck there

Viewing 1 - 3 of 516 Reviews

Jobs at EPERFORMAX CONTACT CENTERS

Customer Service Agent