Does Directions Credit Union pay their employees well?

According to anonymously submitted Glassdoor reviews, Directions Credit Union employees rate their compensation and benefits as 2.4 out of 5. Find out more about salaries and benefits at Directions Credit Union. This rating has been stable over the past 12 months.

How satisfied are employees working at Directions Credit Union?

37% of Directions Credit Union employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Directions Credit Union 3.4 out of 5 for work life balance, 2.8 for culture and values and 2.6 for career opportunities.

What are the top reviewed jobs at Directions Credit Union?

Member Service Representative (4) , Bank Teller (2) , Call Center Representative (2)

What are the pros of working at Directions Credit Union according to real employee reviews?

"we can work from home and my boss is amazing" ((in 4 reviews)); "PTO, coworkers, most everyone is friendly" ((in 3 reviews))

What are the cons of working at Directions Credit Union according to real employee reviews?

"Low pay, low employee morale, HR not helpful, high cost health insurance" ((in 5 reviews)); "Upper management has absolutely no idea what employees actually do." ((in 2 reviews))

Directions Credit Union Reviews

2.9

37% would recommend to a friend

(25 total reviews)

Barry Shaner

63% approve of CEO

36% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (25 reviews)

Directions Credit Union has an employee rating of 2.9 out of 5 stars, based on 25 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Directions Credit Union employee rating is 22% below average for employers within the Finance industry (3.7 stars).

Reviews by job title

25 reviews

4.0

8 Nov 2023

Great Credit Union

It specialist ii

Recommend

CEO approval

Business outlook

Pros

Benefits are pretty good Work from home for eligibile employees Compressed work week for eligible employees

Cons

Not awful much to dislike, but your mileage may vary

5.0

22 Jul 2025

Welcoming and friendly place

Anonymous employee

Recommend

CEO approval

Business outlook

Pros

DCU has always been a welcoming and friendly environment to work in. I feel comfortable with most coworkers and everyone is willing to help out if needed, especially when trying to resolve an issue.

Cons

Communication and transparency from upper management could improve but other than that, no major cons

3.0

13 Jan 2025

call center

Call center representative

Recommend

CEO approval

Business outlook

Pros

work from home 3 days a week a little growth

Cons

micromanaging, no support hold time long so angry members

Viewing 1 - 3 of 25 Reviews

Jobs at Directions Credit Union

Member Service Rep I (Teller)

Marketing Coordinator

Member Service Rep III - Loan Officer - Float

Toledo, OH

View job

Member Service Rep I (Teller)