Does Diamonds Direct pay their employees well?

According to anonymously submitted Glassdoor reviews, Diamonds Direct employees rate their compensation and benefits as 3.5 out of 5. Find out more about salaries and benefits at Diamonds Direct. This rating has improved by 7% over the last 12 months.

How satisfied are employees working at Diamonds Direct?

61% of Diamonds Direct employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Diamonds Direct 3.4 out of 5 for work life balance, 3.9 for culture and values and 3.7 for career opportunities.

What are the top reviewed jobs at Diamonds Direct?

Diamond Expert (27) , General Manager (12) , Sales Associate (12) , Front Desk Receptionist (5) , Receptionist (5) , Bench Jeweler (4) , Sales (4) , Store Manager (4) , Back Office Manager (3) , Operations Specialist (3) , Accountant (2) , Back Office (2) , Back Office Support (2) , Front Office (2) , Jewelry Consultant (2)

What are the pros of working at Diamonds Direct according to real employee reviews?

"Work hours and the culture is great" ((in 15 reviews)); "Benefits were good but started going up after a while" ((in 8 reviews)); "I really enjoyed working under my managers and most of my coworkers were amazing" ((in 7 reviews)); "Fair pay and respectable environment." ((in 7 reviews)); "Great company culture" ((in 7 reviews))

What are the cons of working at Diamonds Direct according to real employee reviews?

"Long hours and very competitive" ((in 11 reviews)); "Work/ life balance is negative." ((in 6 reviews)); "Training is minimal, and once the official training period is over, the only assistance you will receive is from coworkers" ((in 3 reviews))

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Diamonds Direct

Part of Signet Jewelers

Diamonds Direct Reviews

3.8

61% would recommend to a friend

(163 total reviews)

Tom ORourke

87% approve of CEO

53% positive business outlook

Ratings by category

4.1

Diversity and inclusion

3.9

Culture and values

3.7

Career opportunities

3.5

Senior management

3.5

Compensation and benefits

3.4

Work/Life balance

Diamonds Direct has an employee rating of 3.8 out of 5 stars, based on 163 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Diamonds Direct employee rating is in line with the average (within 1 standard deviation) for employers within the Retail and wholesale industry (3.5 stars).

Reviews by job title

163 reviews

4.0

30 May 2026

Great learning opportunities, but team dynamics struggle

Diamond expert

Recommend

CEO approval

Business outlook

Pros

This is a great place to lay the ground for industry knowledge and learn the jewelry business. Employee discount and autonomy, they will give youths tools to be successful and build a great client book without micro managing you. They trust you and are they to support closing.

Cons

Crabs in the bucket team mentality. The draw salary brings out the worst amongst co-workers. Unclean and disorganized store. Dishonest selling story telling. Expect to work long hours!

4.0

2 Apr 2026

Freedom to make decisions, but long hours required

General manager

Recommend

CEO approval

Business outlook

Pros

Freedom to make decisions within your store

Cons

The amount of hours worked

5.0

6 Jan 2026

Good place to work

Anonymous employee

Recommend

CEO approval

Business outlook

Pros

good work/ life balance for some

Cons

Not much room for growth many feel they are underpaid

Viewing 1 - 3 of 163 Reviews

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