The atmosphere changes immediately when the owner is present. Morale drops and technicians tend to worry about what problem or criticism might come next.
“Full-time” realistically means 50–60 hours per week.
Very little documentation or structured process. Employees are often told to “figure it out.”
Level 3 responsibilities are frequently assigned to Level 1 technicians without proper support or training.
Leadership and accountability are lacking. Problems created by management often turn into a blame game directed at staff.
Overall organization and communication are poor, making it difficult to work efficiently or grow professionally.