Customer Lobby Reviews

Customer Lobby is really, really struggling. First, they pulled a bait and switch job offer, where they advertise a not existing position-- to bait qualified applicants , then they switch the offer to a lower tiered sales position, so look out for that move. Second, they offered me the job over the phone on the first interview. This might sound cool to you as an applicant, but its a clear red-flag of a struggling company-- with a revolving door of employees. Third, I came on board after most of the sales team there was fired, according to someone who had been there, but he was eventually fired, while I was there. The company has got to be hemorrhaging money out the door like nobody's business. I'm surprised their doors are still open. While I was there, getting people onto trials was a major accomplishment for the company. The trials were free! But they celebrated that to keep morale up. They couldn't barley get customers to try their product for free! Pay is well below market rate. They lack professionalism--they will fire you in front of the whole office. They do it in a side conference room, but its obvious to everyone when they let someone go. It's like a walking pirate plank there. They're just riding on the coat tails of their competitors. It took them over 7 years to get out of a failing customer reviews management product and move on to a another product that is struggling to gain traction.

They're a tech company. They deliver a product and treat the people who do that work, the call agents, the worst. They don't offer full time, benefits, or anything else that an employee can actually use. The CEO, Ted, is a bro and a bully around the office, claims to be approachable, but makes sexist and transphobic comments and doesn't accept honest feedback, even harasses employees who don't laugh at his "jokes." For example, when I took the time to explain a joke he had made and what was wrong with it, his response was tone deaf and insulting. Managers are mostly there as tokens, they're ineffective. The company conducts itself like a corporation, while remaining small enough to take advantage of exploitative labor laws. The office is open air, and really noisy, making it difficult to do phone work. They don't make expectations clear, they talk about "performance" in vague, unmeasurable terms and terminate without warning or discussion. Feedback is virtually nonexistent and when it does come it is unhelpful and vague. For example, the one and only discussion I ever had with a manager about performance was about whether or not I was "happy" and some guilt tripping about things I was not aware were part of the job description. They prey on recent grads, hiring them for the lowest-level positions and crack down on any innovations or ideas they may have.