Only 30 minutes lunch breaks
Management stresses over production, which is impossible to meet when you constantly have patients switched to different coordinators, patients not answering their phones, systems constantly updated and systems not working correctly.
90 day probation and in that time you do not have benefits and cannot use PTO for emergency purposes, which means unpaid time off
Constant reminders of lack of production
Many leave before 90 day probation is over / extremely high turnover rate
Employees are not valued
Pressure to make production without any real guidance or helpful advice
The pay is not the best for the amount of pressure you are under
Constant meetings about nothing
Stressed to do well on Q & A without training on the new systems
Told company is patient centered but stresses production and not quality of the call
Will not recommend company to anyone