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      Convergys

      Acquired by SYNNEX

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      Convergys Customer Service Representative II reviews

      2.7

      41% would recommend to a friend

      (110 total reviews)
      avatar

      Andrea Ayers

      57% approve of CEO

      16% positive business outlook

      Ratings by category

      2.9

      Compensation and benefits

      2.7

      Culture and values

      2.7

      Work/Life balance

      2.7

      Career opportunities

      2.4

      Senior management

      Customer Service Representative II employees have rated Convergys with 2.7 out of 5 stars, based on 110 company reviews on Glassdoor. This indicates that most Customer Service Representative II professionals have an average working experience there. Convergys is rated 30% below average by Customer Service Representative II professionals compared to other employers within the Human resources and staffing industry (3.8 stars).

      Reviews by job title

      110 reviews
      2.0
      11 Mar 2018

      Good Company; Terrible Leaders

      Customer service representative ii
      Recommend
      CEO approval
      Business outlook

      Pros

      Was hired very quickly. Took a motor exam, then interview. Offered job on the spot, and after a background check and drug screen, I started the Monday following my initial interview. Had a seven week training, hit the show floor, then promoted and took then started another five week training and back to the show floor. Loved the job! Offered great benefits, perks at work provided various discounts on a multitude of items, health/dental/vision benefits, 401k, stock, tuition assistance, cheap cable, and more. Almost set days of work and the site manager had an open door policy as well as a complaint board. Volunteer go home if call flow is slow. And if you have the right Team Leader, it's like a family.

      Cons

      Cons include having a block to start; meaning you can start between certain hours; mine were 10 - 12. I could have a week where I start 1000, 1130, 1030, 1200, and 1115. Have to pay attention to your schedule. Attendance policy is strict, being even one minute counts against you. Team leaders for the most part were inexperienced. I had to take emergency leave; wasn't informed of the whole process, nor was I told about how to return until I was ready; and it took two additional weeks ti return. TL didn't inform me how to take intermittent leave, and didn't do her job when I found out she had to call for days I missed (keep in mind I didn't know at that time that I had to call). Lied about events just to write me up because she didn't like me. Cut corners just to fire me; twice. I pray no one has her as a TL

      Viewing 1 - 3 of 110 Reviews
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      Convergys reviewsConvergys Customer Service Representative II reviews

      Glassdoor has 5,591 Convergys reviews submitted anonymously by Convergys employees. Read employee reviews and ratings on Glassdoor to decide if Convergys is right for you.