Convergence Networks Reviews

All of the talent has left or has been fired. No attempts to ever staff appropriately in multiple years of employees providing feedback that we needed more staff. Post-merger management is clueless at best, and fairly hostile to their employees Admits in company meetings they'd rather focus on replacing people for cheaper than addressing existing employee concerns and retaining talent and knowledge. Severely underpays employees. Bare minimum benefits. Codified 0% raise option allows management to deny good workers raises on a whim. And one of the biggest Cons of any business I've ever worked for: Chantalle. Clueless, hostile, and the main reason the company is now failing miserably. More concerned with power grabbing than making the company better.`

Most 5-star reviews here were accurate when written. They do not reflect the current reality at Convergence. Late 2020 it was announced we were merging with a Canadian MSP and the combined entity was to be sold to a venture capital firm. It has destroyed our culture and almost every positive you read about in old reviews. Cornerstones of our pre-merger culture were openness, honesty, and empathy. We had regular meetings with the founder of the company. He told us where we were and where we were going. During hard times he shared the plan to get to better times. His door was open and his mantra was “Leaders Eat Last.” This philosophy is gone. Morale is currently at an all time low. Virtually nobody trusts senior leadership. We are hemorrhaging talent due to an unwillingness to pay competitive wages. Lucky employees got 3% raises in a 7% inflation year. The unlucky got nothing. Every week brings new emails from HR announcing the departure of respected long tenured colleagues. We retain our open door policy on paper but no longer have meaningful access to leadership. The empathy that was once a cornerstone is gone. Our COO is a cold hearted capitalist who channels zero concern for frontline employees and seemingly welcomes the turnover. We have lost decades worth of tenure and institutional experience. The COO's response is best summarized with the shrug emoji. Customers are unhappy because wait times have increased and strangers in other cities are working their accounts. vCIOs have more clients than they can effectively support. Our project backlog is measured in months. We continue to onboard new clients with limited capacity to service them. Existing clients will soon see rate increases despite justified dissatisfaction. Prospects should have no illusions about what they are walking into. The company is coasting on goodwill and reputation from yesterday. You are looking at a heartless late-stage capitalist venture owned by absentee landlords and run by management three time zones away. Our only objective is making the venture capitalists richer. It is not the Convergence you read about here in 5-star reviews. That Convergence is gone and will never come back.