Consumer Intelligence Reviews

Thank you for sharing your feedback. I'm sorry your experience didn't match your expectations. Earlier this year we carried out an extensive employee survey to help senior managers and the leadership team truly understand what it's like to work at Consumer Intelligence. We received a mixture of feedback the good and the bad. Similar to the feedback you have shared, people expressed their appreciation of our location and the social team culture we have within the company, as well as their fondness for the passionate and dedicated people they get to work alongside. The feedback also highlighted where we need to improve, and I am pleased to share that we are already taking steps to tackle some of the points you have raised, since you have left. This includes instating individual training budgets, opening up career progression opportunities, and improving employee benefits such as holiday allowance. We are also exploring how we can better manage our flexible (Output Only) working environment something that is highly valued by many - by effectively holding people accountable for their areas of responsibility. Additionally, we are putting more emphasis on celebrating our workforce through a variety of means to ensure people across the business receive the recognition they deserve. The survey that we carried out also asked for feedback on how the company is led. Whilst many said that they value having an inspirational and forward-thinking CEO, Ian is aware that this style of leadership does not suit everyone. Having shared your feedback with Ian, he was sad to hear how you felt. Being the CEO of a research company, extensively researching what can help us better serve our customers, our staff and our other stakeholders is something that is a lifes work. I am truly sorry that you believe Consumer Intelligence to be a company that does not value the honesty and opinions of its people. We continue to encourage a collaborative culture in which our employees have the opportunity to influence the status quo and forward direction of the business. Most recently, we asked the entire company to put forward their ideas for the next iteration of our company vision, helping to set our path for the next five years. All the ideas we received are now being baked into the strategy that we are building for the future. I'd be really happy to learn more about your time working for us and how we could improve the experience for current and future employees. Please feel free to get in touch by emailing me at: Alice.Norton@consumerintelligence.com

Thank you for your review. It%E2%80%99s really useful to hear from current and former employees about their experience of working at Consumer Intelligence. Your feedback helps us identify where we are doing well and where we could be doing better.We%E2%80%99re glad to hear that our location, social activities and free beverages were something you appreciated whilst you were with us. We know that these elements are popular across the board.It%E2%80%99s saddening to hear that you feel you can only do well if your %E2%80%98face fits%E2%80%99 or if you%E2%80%99re %E2%80%98in%E2%80%99. This is certainly not the culture that we are looking to build at Consumer Intelligence. We do, however, run a referral scheme which allows current employees to put forward suggestions for new recruits, with the chance of securing a referral bonus if that candidate is successfully recruited %E2%80%93 a practice that is common in many businesses. This may be why you have seen friends and family of current employees join this business during your time with us.In terms of your uncertainty regarding our management team, we do recognise improvements can be made to the way people are managed across the business, and we are already taking steps to increase consistency in management style and ensure workloads are appropriately supported.Your point about progression paths is absolutely valid, and this has been a challenge for us over previous years, as it is for most small to medium sized businesses. However, we have already started building opportunities for progression into our Client Services team and Research & Insight team, and we are currently working with a specialist consultancy to review our operating model and also identify how we can build further progression paths into the business.I am sorry that our spending has seemed unfair. At any point in time, we do our best to invest in areas of the business as needed, in line with our strategic direction. We do of course strive to make this as fair as possible, ensuring that what we spend delivers a return on investment, and subsequently success for the business and our people.In mid-2018 we recruited a PR & Communications Manager, who has been helping us to evolve the way we communicate as a business to ensure we are communicating what matters. Since then, we have developed various core communication channels and tested new ways of sharing information. We recognise there is more work to be done to ensure that we are fully aligned as a business on key issues, therefore supporting clear and consistent communication. We have taken steps in just the last month to overcome this challenge.This year we have brought in a new system to track progress against company, team and individual objectives. One of the great things about the new system is a function that enable colleagues to give each other %E2%80%98High Fives%E2%80%99, allowing everyone to highlight, celebrate and recognise the good work that is happening across the business. At the end of each month at the all-company Town Hall we give shout outs to those who have received the most High Fives and two of those people (drawn out of a hat) are rewarded with gift vouchers. We believe this has really changed the way we recognise our people and has enabled us to celebrate everyone equally %E2%80%93 not just those that shout the loudest.We welcome further feedback on your experience of working with us. If you would like to get in touch, please email me at: Alice.Norton@consumerintelligence.com