Does Community Fibre pay their employees well?

According to anonymously submitted Glassdoor reviews, Community Fibre employees rate their compensation and benefits as 3.3 out of 5. Find out more about salaries and benefits at Community Fibre. This rating has been stable over the past 12 months.

How satisfied are employees working at Community Fibre?

59% of Community Fibre employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Community Fibre 3.6 out of 5 for work life balance, 3.3 for culture and values and 2.8 for career opportunities.

What are the top reviewed jobs at Community Fibre?

Project Manager (9) , Customer Service Representative (7) , B2C Sales Representative (5) , Sales Executive (5) , Sales Representative (5) , Business Development Manager (4) , Customer Service (4) , Delivery Manager (4) , IT Support Specialist (2) , Network Engineer (2) , TELESALES Representative (2) , Technical Support (2) , Technical Trainer (2) , Telemarketing Executive (2)

What are the pros of working at Community Fibre according to real employee reviews?

"good pay and work enviroment" ((in 9 reviews)); "Great people in the business who are all passionate about the product and service." ((in 9 reviews)); "Good commission structure and friendly team" ((in 8 reviews)); "Good Culture." ((in 7 reviews)); "They offer trainings as much as you need it" ((in 6 reviews))

What are the cons of working at Community Fibre according to real employee reviews?

"Poor management." ((in 9 reviews))

Community Fibre Reviews

3.5

59% would recommend to a friend

(148 total reviews)

Graeme Oxby

67% approve of CEO

52% positive business outlook

Ratings by category

3.7

Diversity and inclusion

3.6

Work/Life balance

3.3

Culture and values

3.3

Compensation and benefits

3.1

Senior management

2.8

Career opportunities

Community Fibre has an employee rating of 3.5 out of 5 stars, based on 148 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Community Fibre employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

Reviews by job title

148 reviews

2.0

14 Jul 2022

Toxic poorly managed team with not much planning or personal development

Anonymous employee

Recommend

CEO approval

Business outlook

Pros

Some good discounts on electronics at Apple etc. Good communication with CEO who had weekly meetings to explain company

Cons

Team was toxic mostly because of two people who were senior and could do no wrong in eyes of department manager who had no clue how to manage people and no control over team, not even pulling up people for bad language or verbally abusing staff in open meetings. Seems this isn't unique to our department heard similar things from other groups, company has really high turnover of staff and doesn't have a lot of process on anything.

Community Fibre Response

3y

Hello there, Thank you for taking the time to complete the Glassdoor review. We’re very sorry to hear your experience was different to what we would have hoped. However, please be assured we go above and beyond to promote a healthy work environment for everyone at CFL and there is a no tolerance for toxicity or abuse of any kind. As and when issues such as this may occur we highly encourage employees to have open conversations with their managers or appropriate team executive leader. Our People Team work hand in hand to support through any issues and coach the leaders where necessary. Wishing you all the best in your career.

1.0

25 Jan 2022

Put up and shut up environment

Customer service

Recommend

CEO approval

Business outlook

Pros

Working from home full time

Cons

I am at a loss for words for this company. Don't listen to the whole "we listen to your feedback". I asked the trainer if we were getting one to one feedback and I was met with aggression and job threats. I asked HR to step in and they were very defensive and deflected the issue back to me.

1.0

2 Dec 2022

Useless

Customer service

Recommend

CEO approval

Business outlook

Pros

Decent pay compared to other companies in a customer service capacity

Cons

The company is absolutely useless. Installations never go right, we are given no tools to actually assist a customer and inter department communication is a joke. Managers can't help you. Systems are awful since binning zendesk. Complete waste of energy working for this company.

Community Fibre Response

3y

Hi there, Thank you for taking the time to leave some feedback. CFL’s no.1 aim is to put our colleagues and customers first, and best believe we’re always striving to improve. In 2022 Customer Service underwent a massive ‘make over’ in terms of management, processes, systems(to name a few) which stemmed from not only trial and error but also the feedback we received directly from the team, to which we take very seriously. Of course we know things don’t get fixed overnight but we do believe we’re on the right track. May I encourage you to speak to your manager if you have any further concerns. Also, If you don’t feel that is an option, please speak to a member of The People Team and they will be able to guide you. We really do want all employees to be happy in their roles.

Viewing 1 - 3 of 148 Reviews

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Community Fibre Reviews

Ratings by category

Reviews by job title

Toxic poorly managed team with not much planning or personal development

Put up and shut up environment

Useless

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