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ClassPass Reviews

3.3

54% would recommend to a friend

(289 total reviews)
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Fritz Lanman

69% approve of CEO

54% positive business outlook

ClassPass has an employee rating of 3.3 out of 5 stars, based on 289 company reviews on Glassdoor which indicates that most employees have a good working experience there. The ClassPass employee rating is in line with the average (within 1 standard deviation) for employers within the Personal consumer services industry (3.6 stars).

Reviews by job title

289 reviews
3.0
24 Oct 2019

Not for me

Recommend
CEO approval
Business outlook

Pros

- Great medical benefits - Flexible, can work from home sometimes - Some awesome colleagues - Free CP membership - Nice office/ good location

Cons

- Endless issues with the backend, causing studio partners and myself a lot of pain - IT support is minimal, very hard to get an answer/update about tech issues/bugs, feels like a lot of IT issues never get resolved. - A ton of reporting/analysing, building a business case but not much 'doing' - HR doesn't follow through on promises - The company is SO fixated on hitting the targets/numbers, and when you are actually close to hitting the target they change it saying it must have been too low/a mistake and you feel like you're never good enough - Issues with some of the management (condescending, unhelpful etc.) - Being told we need to prove ourselves and defend our jobs, like the job can be taken away at anytime - Very fast pace, feel like you have to work really long hours

5.0
6 Sept 2018
Recommend
CEO approval
Business outlook

Pros

Our mission is to get people to work out and lead inspired lives - it doesn't get much better than that! Strong executive team - very strategic and fixed the old, broken business model Fast paced - especially with expansion in the US and internationally, and new projects like video, audio and wellness Lots of opportunities for career growth and new challenges - management moves its best performers into roles even if they don't have prior experience in that domain

Cons

Weak junior managers Lots of changes so really for 'startup' people vs. people looking for stability Not great work life balance - the most successful people at the company work really hard

1.0
10 Sept 2017

Shameless Founder & Toxic Culture

Anonymous employee
Recommend
CEO approval
Business outlook

Pros

ClassPass has the opportunity to be a pioneer in the fitness space.

Cons

Senior management team lacking real vision and strategy Toxic culture in dissaray with male leaders fostering a 'glass ceiling' environment and hierarchy Underwhelming product and tech teams keeping the company behind other fast-moving startups Shameless Founder completely consumed by her own quest for fame and the limelight Questionable growth trajectory relying too heavily on gimmicky marketing tactics and deep discounts Fragile business model not necessarily serving both sides of the marketplace An HR team that is completely incompetent

Viewing 1 - 3 of 289 Reviews

Glassdoor has 316 ClassPass reviews submitted anonymously by ClassPass employees. Read employee reviews and ratings on Glassdoor to decide if ClassPass is right for you.