employer cover photo
employer logo
employer logo

Canada Revenue Agency

Is this your company?

Canada Revenue Agency Taxpayer Services Agent reviews

3.1

25% would recommend to a friend

(159 total reviews)
avatar

Bob Hamilton

91% approve of CEO

22% positive business outlook

Taxpayer Services Agent employees have rated Canada Revenue Agency with 3.1 out of 5 stars, based on 159 company reviews on Glassdoor. This indicates that most Taxpayer Services Agent professionals have a good working experience there. Canada Revenue Agency is rated in line with the average (within 1 standard deviation) by Taxpayer Services Agent professionals compared to other employers within the Government and public administration industry (3.6 stars).

Reviews by job title

159 reviews
2.0
19 May 2026
Recommend
CEO approval
Business outlook

Pros

- Good exposure to tax systems, policies, and public service operations. - Structured training and support for new employees.

Cons

- Concerns about management practices and inconsistent leadership support. - Some employees feel there is limited job security for term workers approaching permanent eligibility milestones. - Workplace culture may vary significantly depending on the management team. - Reports of high pressure and limited support from leadership during peak periods. - Career progression and retention processes may feel unclear or inconsistent to some employees.

4.0
10 Oct 2025
Recommend
CEO approval
Business outlook

Pros

On-the-job support and extensive resource materials to find answers to taxpayer questions

Cons

The taxpayers can be very impatient and extremely rude when being helped.

Viewing 1 - 3 of 159 Reviews

Glassdoor has 2,532 Canada Revenue Agency reviews submitted anonymously by Canada Revenue Agency employees. Read employee reviews and ratings on Glassdoor to decide if Canada Revenue Agency is right for you.