Calor Gas Customer Engineering Coordinator reviews

1.0

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(3 total reviews)
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Rogerio Lopes

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3 reviews
1.0
31 Oct 2024
Recommend
CEO approval
Business outlook

Pros

Hybrid working is the only good thing, but it seems rules change between teams. The fellow co workers are the only reason I am still here.

Cons

So where do I start with the cons. Firstly, no development here. They go on about jobs on the board but if you are apart of their click, then you ain’t getting anything. They do not bother to help you develop in the day to day either. Had a recent restructure and it must be the worst thing I’ve experienced. A 5 year old could have done this better. It’s caused mental health issues amongst staff and management again do not care about your welfare. Cutting a lot of staff and expect you to pick up this pieces, with no pay review either for people who are doing over double maybe even triple the workload. They only care about the stats but they are using a system which is awful as well then blame us staff for this. But they cannot blame theirselves. They have divided the staff but they cannot see they have done it. And it’s brought a “not my problem” outlook when they are meant to be bringing people together. This isn’t about helping the customer at all. It’s about cost saving and end of the day everyone here is just a number. Used to enjoy this job but yeah I’ll be looking to move on with most of the staff here

1.0
31 Aug 2024
Recommend
CEO approval
Business outlook

Pros

No pros anymore, unhealthy place to work

Cons

So many cons.. new systems implemented very poorly 15 months ago, still many issues with them but workforce persevered and had started to get somewhere finding a work round of how they can get the job done with bad system and incorrect data, improving the way of working until 2 months ago decided to let a lot of staff go, restructure, thinking everyone could learn each others jobs with couple of hours training and do 3-4 people’s workload, completely unrealistic!, Team leaders/ managers clueless on how to do the jobs of the teams they are overseeing, so no support when you reach out for help, They should be in the office supporting not working from home. Many of the long term staff now looking for new jobs and Calor does not seemed fazed by losing knowledgeable good hard working people. All the once good things of working at calor have been obliterated in the last couple of months, now unhealthy, unpleasant very low moral environment, no job satisfaction. People that once took pride in the job they did sadly changing mindset of not caring just to be able to get through the day and for it not to take effect on mental health. Customer engineering is on its knees and management do not seem bothered but maybe that’s the plan and it won’t exist in 6-12 months time, have outsourced IT, deliveries and emergencies recently. No longer a nice secure place to work, glad I’m out!

3.0
8 Sept 2023
Recommend
CEO approval
Business outlook

Pros

Important Responsibilities Variety of tasks

Cons

Manager was bad Salary not enough for the work you do

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Calor Gas Response
2y
Many thanks for your review and we will ensure that your comments are passed on. Our Reward team regularly review our salary ranges for roles to test against the market data and then reflect that through our compensation packages.

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