Call Box Reviews

CI/CB wants to believe they're so much better than the hundreds of other tech, start-up-esque companies out there. But they are exactly that. Nothing more; nothing less. They hire a bunch of young kids, pay them crap and disguise the lack of pay+job security+regular raises+end of year bonsuses with a ping pong table and other "look at how fun/hip/cool with are" stuff. Moreover it's a call tracking software. They're business is literally listening to calls. You'll send the better part of your employment trying to find a way to make your company's product sound so much better than it actually is. You must remember, your job (unless you're development) will involve customer service for a product that continuously breaks down. They give their Sales team free reign to promise whatever they want to get a contract and everyone else, especially consultants, are responsible for living up to these unobtainable customer expectations. Be prepared for angry customers calls and emails. One of the executives has a phobia to females and a Napoleon complex. Great combo as you can imagine. Save your "but it's casual Friday everyday" mentality. I'd take a professional looking and acting company over CB any day.

CEO makes all major IT decisions. Including what languages the team uses. CEO also uses whatever backdoors he can find to push database and code changes. Some of the most important parts of agile development are glossed over(such as scoping task length to the individual). No senior developers. No testing. Constantly finding a way to fight QA. Documentation is a quite poor, and noone is around anymore to share tribal knowledge. Management ignores your attempts to"urgently pursue growth" if it doesn't fight their current fire. Over 7 months straight of Breakfix/Ticket work. The main language is the incredibly obscure Adobe ColdFusion. On an old version. At a SaaS company. The developer churn is unreal. As of this post there is 1 developer that has been there longer than a year. The pay (45k/yr starting) is worse than a sourcing agency. And you don't get to do any major development for 6-8 months and you have to train yourself. The CEO believes breakfix doesn't generate any value. Which you will do for a long time. The product is incredibly broken most of the time in some capacity. Hilarious lack of diversity in the company outside of Hackerfarm (dev+IT). You are scheduled for 9.5-10 hour days, but get vacation for 8. And the vacation policy is horrific. You will get burnt out. Private company that is owned by an incredibly wealthy business, wants to operate with as little overhead as possible and have a small team. Lays off 60% of its staff.