Pros
1. Salary is quite high compared to most companies offering CS roles. 2. Able to work from home.
Cons
1. Management is messy when it comes to processes. They always say to always refer to the knowledge base but the knowledge base is very outdated. What's the point in doing so? 2. Duties and responsibilities change every week. Management wants us to handle 40+ clients with only 5 people working on the team. This is not feasible in the long run; doing this on top of handling calls and chats is a sure fire recipe for a burn out. 3. Management does not take action against lazy and underperforming colleagues even if it is clear that they are not hitting their SLAs. 4. PTO arrangement does not make sense. We are unable to take PTO for more than 10 days. Being understaffed should not be my concern, if the company is understaffed then they need to hire more workers. 5. Training is lacking. Again, refer to point 1. Their training is basically you reading the knowledge base that is oftentimes not updated/incomplete. Basically, if you do not want to suffer from work anxiety and severe burn out, don't work for Calero.