CXG Reviews

4.5

89% would recommend to a friend

(44 total reviews)

Christophe Caïs

92% approve of CEO

76% positive business outlook

CXG has an employee rating of 4.5 out of 5 stars, based on 44 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The CXG employee rating is 21% above average for employers within the Management and consulting industry (3.7 stars).

Reviews by job title

44 reviews
4.0
10 May 2023
Recommend
CEO approval
Business outlook

Pros

CXG is a leading boutique agency with great expertise in CX for luxury industries. Great team and talent, a lot of opportunities to learn about consulting, luxury retail and CX; the group has evolved significantly in the past years which is exciting.

Cons

Still some manual work and process can be further optimized.

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CXG Response
2y
Thank you for your positive review and for highlighting the numerous benefits of working at CXG. The luxury industry is indeed CXG's niche market, which provides a rich and engaging experience for our team, particularly given our unique blend of practices. Over the past two years, CXG has undergone significant evolution thanks to the hard work of our staff, embodying one of our core values: Impact. We anticipate that our team's impact will further accelerate in the coming years, driven by the entrepreneurial spirit and innovative mindset that characterizes our working environment. Thank you for contributing to CXG's success!
1.0
20 Jun 2022
Recommend
CEO approval
Business outlook

Pros

The opportunity to work with luxury brands, as an external party providing market research solutions to them.

Cons

The lingering problems of the technology stack. Store Evaluation portal is stone aged and clunky Long hours, understaffed and low pay dressed up as "fast paced" when in reality Overall instability in the service offerings as evidenced through the mass cutting of staff throughout the pandemic

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CXG Response
3y
Firstly, we’d like to thank you for your loyalty to CXG throughout your 8+ years with us. As with all global organizations, the pandemic reshaped various company practices, and, considering the tension that was leading our industry (but not only), a difficult decision was made to relieve some employees of their duties. During an unprecedented time, we did our best to steer our company through challenging times and maintain most of our employees. Heading a Company during this time and taking decisions to protect our community was not easy, and we can understand that you were saddened to see colleagues and friends leave CXG. We must often make long-term business decisions that could have negative implications in the short term. If you bear with us during our time of growth, we believe that you will feel a positive impact. Despite it all, we are proud that CXG has undergone a complete transformation within the last two years. From rebranding to functional processes. We’re constantly working towards improving various practices, should they be internal or external. These transformations have all been made possible by our colleagues. Teams who participated during the slow down to our Business Focus Area workshops and therefore contributed to the post-pandemic CXG. We agree that our environment is demanding and dynamic, and we understand that it does not suit everyone. However, having you by our side for 8 years could be a testament to the positive side of being a part of our workforce. If you are facing issues through communicating with the team on a global scale, please contact your manager or the HR team at the earliest to find solutions. As you should know, we value feedback internally. We would highly appreciate your reaching out via email at hr@CXG.com to cover your concerns so that we can gain a further understanding.
5.0
1 Jun 2022
Recommend
CEO approval
Business outlook

Pros

Truly international team and culture, management very people oriented and open, flexible work organization.

Cons

I don't see really any

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CXG Response
3y
Thank you for taking the time to share your feedback. It is a pleasure and of great importance for us to know that you enjoy working with CXG. Thank you for sharing the feedback about your experience with our working environment and we’re glad to hear that you don’t see any cons about working with us! 😊
Viewing 1 - 3 of 44 Reviews

Glassdoor has 67 CXG reviews submitted anonymously by CXG employees. Read employee reviews and ratings on Glassdoor to decide if CXG is right for you.