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      Booksy

      Engaged employer

      Booksy Reviews

      3.4

      62% would recommend to a friend

      (249 total reviews)

      Stefan Batory

      65% approve of CEO

      56% positive business outlook

      Ratings by category

      3.9

      Work/Life balance

      3.7

      Diversity and inclusion

      3.4

      Culture and values

      3.3

      Compensation and benefits

      3.2

      Senior management

      3.2

      Career opportunities

      Booksy has an employee rating of 3.4 out of 5 stars, based on 249 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Booksy employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

      Reviews by job title

      249 reviews
      1.0
      19 Feb 2020

      The Most Toxic Job I’ve Had - Stay Far Away

      Customer success representative
      Recommend
      CEO approval
      Business outlook

      Pros

      They have unlimited PTO in the US (just be mindful about how much you take off because if you are not one of the personal "favorites" they will try to limit it while other people who are in favor will be blatantly allowed to abuse the policy). Casual dress in the office (jeans, sneaks, etc). I was able to build important networks and meaningful relationships in my time spent at Booksy that I have been able to leverage professionally. The product itself has potential and the company could be something.

      Cons

      I’ve worked in other toxic environments but Booksy is easily the most toxic job I’ve had in ~10 years of professional experience. The leadership has absolutely no accountability and no ability to actually mentor/grow/develop the talented people that they bring into the company and then try to tear down. Management makes so many empty promises it’s mind-blowing. Leadership members in the US Chicago office are catty, manipulative and immature. In my 16 months at Booksy US, at least 27 employees quit or were fired in a company size of approximately 50. It felt like every other day people were leaving. There is a constant culture of paranoia and employees are afraid to speak about how they really feel. Leadership (one person in particular but glassdoor doesn't allow me to specify departments--think the department you would go to if you had an issue) has a poor attitude that impacts morale, is the definition of unprofessional, doesn't advocate for employees and is extremely unapproachable. The other leader (again can't name the department, but they essentially hold all the power in the Chicago office) is untrustworthy and unreliable, and also has an extremely inappropriate, gossip-driven relationship with the other person "in charge". Further, managers are encouraged to “tow the line” determined by leadership, rather than advocate for their teams. As an employee, who are you to go to given those dynamics? Horrible, toxic environment that I don’t wish upon anyone. Leadership constantly points the finger and has no ability to be reflective about their unprofessional behavior. I believe the culture will never change. They will likely respond to this review trying to “set the record straight” because they can’t stand being the “bad guy” (aka they don’t want to be honest about how they treat people) and/or send a company wide email to ask employees to rush and leave positive reviews, which they have done in the past. Leadership behaviors check off all the red flag boxes of a toxic, manipulative, abusive relationship. Just take a look at the other reviews -- whenever a bad review comes in citing actual negative experiences and giving concrete details, a generic, unspecific positive review with nothing bad to say magically appears.

      avatar
      Booksy Response
      6y
      We wanted to thank you for acknowledging some of the things we've done well, things like offering unlimited PTO (in addition to paid Family Leave), cultivating a casual work environment with a flat organizational structure that has little distance to power (Stefan, our CEO will give you his cell #...text him...Seriously he loves it!), creating an awesome product that merchants love and that will maybe (fingers crossed) win the entire beauty booking market and become a big freakin' deal if we play our cards right. But bar none, most importantly, the thing you mentioned that makes us proudest is how we've nurtured our people and given them opportunities to grow their skills and networks so they can flourish in their careers, both within and beyond Booksy. As for your other feedback, I guess I'd start by saying Booksy is the hardest, best job I've ever had. But we've made so many mistakes. I've made so many mistakes. I'd include in there not always being mindful of who's listening when discussing the issues we face as a startup, of sharing too openly some of the challenges we confront in building the biggest beauty marketplace in the world. I preach boundaries (literally from the first day you join this company), but we also have this crazy, fragile, wonderful, urgent opportunity to do something incredible and so occasionally we forget, or we're not mindful. That's an issue. As we grow, I know I've struggled to maintain close relationships with all the new folks coming in. That's an issue. There's more work to do there, both from me and other leaders, to make sure we're always as mindful and approachable in real life as we think we are in our brains. It's a work in progress. I do disagree with a couple things. I disagree that we're a toxic place. And those turnover numbers are simply false. But I do agree that we strive to always "set the record straight". I EMPHATICALLY agree that I don't like "being the bad guy". I'm a middle child...what can I say? I also agree that "management needs to do serious inner work to develop better communication skills, more self-awareness and healthy boundaries." I think everyone could. I think everyone should. We’re a work in progress. But don't worry, we've been hard at work for a while now and we'll keep working until we get things right.. Bo Hurd VP Sales
      1.0
      9 Mar 2020

      It’s a decent job but I didn’t like it

      Anonymous employee
      Recommend
      CEO approval
      Business outlook

      Pros

      The lower level employees are all great people and easy to get along with. The customers are creative and opinionated which makes the work fun and exciting. Management is nice. If you’re just looking for a 9-5 paycheck you’ll probably enjoy it.

      Cons

      Management is polite but very conflict averse which leads to poor communication. Their motto is “do your job” as in the New England Patriots. Which in football translates to hold yourself and your teammates accountable above everything else. Unfortunately I don’t think any of the managers ever played the ultimate team game and their interpretation is more along the lines of stay in your lane and be subordinate. This has led to a pervasive “that’s not my job” or “that’s not your job” attitude. This is the crux of all their internal problems. The biggest symptom of this problem is that all the lowest paid employees have a massive workload while the highest paid employees seem to have immunity from the real work. There’s nobody to scapegoat or push work onto when you’re the bottom rung on the ladder.

      1.0
      11 Feb 2020

      Everyone is quitting, no one is happy

      Sales representative
      Recommend
      CEO approval
      Business outlook

      Pros

      I wish I had some.

      Cons

      HR dismisses concerns, even when approached by entire team. No one is even close to hitting goals. No one is making money. Two people just quit and they want to hire more even though we have 5 people already (just in Tampa).

      avatar
      Booksy Response
      6y
      Thank you very much for your feedback. As the Director of Human Resources, I want to offer you a sincere apology for making you feel like your concerns are not heard and/or addressed. I do want to make it clear that every single concern/complaint/question brought to my attention is followed up on and treated with respect and urgency. While that may not always appear to be the case due to necessary levels of discretion, I will use this feedback as an opportunity to learn from and work on providing more thorough responses and follow-up whenever possible. There has never been a time when an entire team has approached with any concerns, so if I missed something, I definitely encourage the team to bring it to my attention as this sounds really important. I encourage you to reach out to your manager to discuss your concerns directly. If you do not feel comfortable addressing these with your manager, I would encourage you to reach out to the VP of Sales, Bo Hurd.
      Viewing 1 - 3 of 249 Reviews
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      ReviewsBooksy reviews

      Glassdoor has 328 Booksy reviews submitted anonymously by Booksy employees. Read employee reviews and ratings on Glassdoor to decide if Booksy is right for you.