Automated Systems Reviews

This is a very each man for himself environment. You will be trained poorly, at best, & immediately thrown into overwhelming circumstances where no one is going to help you or mentor you. It is a very complex system that will take years to become familiar with, but you will be thrown immediately into it & expected to answer every question & resolve every technical problem with no help. You are set up to fail at every turn. Being yelled at in your area & private personnel matters discussed openly within earshot of peers (or even TO the employee’s peers) is commonplace. The upper levels of management are inept. Staff pays a high price trying to overcome the constant split second bad decisions made. Split second decisions are the status quo. The atmosphere never drops below emergency mode. Upper management does not communicate, has no discipline to do their jobs: research, planning, scheduling, or even knowing when to say “No” to the customer. As a result, when we don’t deliver, the client suffers and staff has to deal with it. In various ways, ethics at ASI are questionable. No management knows anything or could care less about managing personnel or how to encourage, get the best out of people. No one has your back. Lower management takes their cue from above, performs poorly, falls in line with the chain & fails also. Unless a time comes that it can be acknowledged that they sell software, but it’s 100% the people & their talent backing it, the developers that write the code, the conversions people that onboard, the support staff that continue the service–they will all continue to be viewed as a liability to the company rather than the vital assets they are. If you meet management in the hallway, they will look right past you, your existence will not even be acknowledged. They are very quick to fire people coupled with the number of people that leave on their own (do NOT give a 2 week notice, despite staff pleas not to, they fire many people as soon as they give notice) A very high turnover rate. Do not take a job here unless it is a last resort. Your very last resort.

Working as a Client Service Analyst, the work my team put in to provide the customer with a better experience was not recognized as important for the company’s success. Senior management has very little respect for these analysts and demonstrate that lack of respect every day. There was constant micromanagement from the top down. Upper management would not allow my departments leadership to manage as they see fit. As a result employees feel like they are in a fishbowl being constantly watched by their manager who is also being micromanaged. Despite the company’s sales team overselling the product, over booking bank trips, and leaving client services unable to handle the volume of calls being received, Upper management sees the lack of fast responses to all of these calls as the fault of analysts and would take away freedoms that do not negatively affect productivity, such as listening to music. Instead of listening to employee concerns, upper management would rather create more friction between them and their employees The software is extremely buggy, and development management refuses to believe Client Service Analysts requests to QA and often time closes them as non issues without even looking at the issue. Because of this I was frequently forced to tell a customer that something that’s clearly broken is working “as designed.” This attitude towards client services extends beyond Dev/QA. Most of the subject matter experts in all departments will treat you as if you are not intelligent and are wasting their time when asking for help. Receiving help is the largest pain point in this role. Due to the large turnover rate, knowledge doesn’t stay with the company. So many of the Individuals providing help will give you the wrong information because they simply do not know and their name is not attached to the request. Those that do know the software have become burnt out with the constant barrage of questions from the largely new employee base. These individuals in turn are then extremely rude to new employees who really don’t know all that much about banking, and are simply trying to learn how do their jobs. Because of this new employees are frustrated with their job within two or three weeks of starting. Pay was low compared to similar positions with other companies. The PTO plan was severely lacking, and leave without pay is heavily frowned upon which results in widespread flu during flu season.