Pros
The staff at store level and within HO teams are brilliant, friendly and loyal which is surprising considering the poor pay, conditions and high demands and expectations from senior management and directors.
Cons
The people at the top have little or no care or regard for their employees and adopt a bully boy attitude, making demands on the staff that are unreasonable and creating fictional disciplinary actions to force any non compliant or anyone with an opinion out of the business. The CEO is a disgrace and a bully. I recall one occasion when on the day the company was announcing redundancies at store level he arrived to work in a bran new Bentley! The board are all acting to line their own pockets rather than for the good of the business and refuse to listen to suggestions or advice from subordinates. Middle management is of poor quality with little retail experience and success or promotion is gained by being a yes person. Very little chance of development or promotion, training is archaic with very little reward for hard work. The brand has been devalued by constant cut backs on quality and price increases and a non stop culture of offers, sales and promotions. What was once a premium brand is now akin to the failed store group "Suits You"