AWL Reviews

3.0

44% would recommend to a friend

(674 total reviews)

Bill Daniel

50% approve of CEO

33% positive business outlook

AWL has an employee rating of 3.0 out of 5 stars, based on 674 company reviews on Glassdoor which indicates that most employees have an average working experience there. The AWL employee rating is in line with the average (within 1 standard deviation) for employers within the Insurance industry (3.6 stars).

Reviews by job title

674 reviews
4.0
6 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Great pay and benefits Easy work from home Good coaching

Cons

AI reviewing calls takes away the human touch, results are driven by AI now

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AWL Response
15h
Thank you for your feedback and for recognizing our pay, benefits, coaching, and work-from-home environment. We appreciate your perspective regarding AI and understand that changes in technology can impact how work is experienced. At AWL, AI is intended to support our teams by providing additional insights and consistency—not to replace the human relationships, coaching, and judgment that remain critical to success. We continue to evaluate how these tools are used and value feedback from current and former employees as we do so. We wish you continued success in your next opportunity.
5.0
21 May 2026
Recommend
CEO approval
Business outlook

Pros

Steady pay easy job remote only

Cons

Verbally abused, management is hit or miss

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AWL Response
15h
Thank you for taking the time to leave a review. We're pleased that you found the role offered steady pay, flexibility, and a remote work environment. We are concerned by your comment regarding feeling verbally abused. Treating employees with respect is a core expectation at AWL, and experiences that fall short of that standard are taken seriously. We also recognize that leadership experiences can vary, and we continue to invest in coaching and development to ensure our leaders are equipped to support their teams effectively. Thank you for your feedback, and we wish you the best moving forward.
1.0
7 May 2026
Recommend
CEO approval
Business outlook

Pros

Work from home Quick hiring process

Cons

Must listen to every thing they say to a “T”. Literally no room for error although it’s a mystical facade that we all make mistakes and can learn as long as we are willing to try! It’s $14 an hour an absolutely the most Micro-managed position I’ve had in my whole career. I’m glad that they didn’t pay a wage I had to depend on for livelihood because I was let go after almost 2 weeks of training because I sat on about 10 voicemails in 3 days and heard them all the way through (wasn’t sure what to dispo them as and explained, was praised yesterday for improving and the fired today right before start).

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AWL Response
15h
Thank you for sharing your experience and providing candid feedback. We understand that our training and quality standards may feel highly structured, particularly in roles where compliance, customer experience, and accuracy are critical. During training, our goal is to provide frequent coaching, feedback, and support to help new team members succeed and become comfortable with our processes. We recognize that not every role or work environment is the right fit for every individual. While we strive to balance accountability with coaching and development, we appreciate hearing different perspectives on how our processes are experienced by new hires. At AWL, we remain committed to providing remote work opportunities, comprehensive training, and an environment where employees can learn, grow, and contribute to our shared success. Thank you again for your feedback, and we wish you the best in your future endeavors.
Viewing 1 - 3 of 674 Reviews

Glassdoor has 681 AWL reviews submitted anonymously by AWL employees. Read employee reviews and ratings on Glassdoor to decide if AWL is right for you.