Regional IT services and solutions provider

Applications Architect

Candidates with less experience will be considered as Lead Consultant.

Responsibilities

• ServiceNow platform development
• Applies innovative technical solutions to business and the application processes
• Defines and documents procedures for processes and workflows
• Works on multiple projects as a project team member, occasionally as a project leader
• Responsible for troubleshooting problems as reported by users
• Supports Web access and electronic messaging services and maintains a secure systems environment
• Communicates effectively with management and other members of the project
• Integration of disparate systems using SOAP and REST APIs
• Mid-Server Configuration (to facilitate REST calls); CMDB configuration and integration
• Creation of Web Service for data integration
• Additional duties as assigned and defined by management

Applications Support / Administrator

Responsibilities

• ServiceNow platform development
• Applies innovative technical solutions to business and the application processes
• Defines and documents procedures for processes and workflows
• Works on multiple projects as a project team member, occasionally as a project leader
• Responsible for troubleshooting problems as reported by users
• Supports Web access and electronic messaging services and maintains a secure systems environment
• Communicates effectively with management and other members of the project
• Integration of disparate systems using SOAP and REST APIs
• Mid-Server Configuration (to facilitate REST calls); CMDB configuration and integration
• Creation of Web Service for data integration
• Additional duties as assigned and defined by management

Applications Architect

Requirements

• 5+ years ServiceNow development experience and 3+ years Solution Architect Role
• Configuration experience in following modules on dedicated as well as shared instances (IM, CM, PM, SRM, KM, Release Management, Event Management, Configuration Management, and Asset Management)
• ServiceNow certifications (Administrator is a must-have, Developer or Implementation Specialist are preferred)
• Bachelor’s Degree in Computer Science, Information Systems, or other related field or 4-6 years equivalent work experience
• Development experience in following areas: Business Rules, Access Control Rules, Script Includes, Script Action, UI Actions, UI Scripts, UI Policy, Data Policy, Client Scripts, UI Macros, Jelly, Web Services, Glide Record, Glide AJAX, Workflows, JSON, Encryptions Plugin, Notification, Reporting, Discovery (a plus), Integration, SSO, MID Server, LDAP
• Extensive knowledge of two or more Front End Technologies: HTML, JSTL, DHTML, JavaScript and CSS, XML, XSL, XSLT
• Works effectively in a team-oriented, collaborative environment
• Strong interpersonal and oral communication skills
• High level of expertise in multiple system environments
• Proven problem-solving abilities and strong attention to detail and quality work output
• Domain Separation Experience

Applications Support / Administrator

Requirements

• Bachelor’s degree in the field of computer science, information systems, or other related degree
• 2-3 years of ServiceNow platform experience including development and administration
• Preferably with ServiceNow certified Administrator certification
• Excellent communication and interpersonal skills
• Strong analytical and problem-solving skills.
• Productive attitude with the focus on progressing the business forward
• Exhibit strong understanding of ServiceNow Core, Incident Management, Knowledge Management, Change Management, Problem Management, and Service Catalog platform areas
• Platform code migration via update sets
• Support ServiceNow platform integrations with external systems
• Experience with Debugging and Troubleshooting
• Knowledge with web architecture (HTML, XML, RESTful web services)
• Experience with scripting languages (JavaScript, PowerShell)
• Knowledge of Agile framework and experience in measuring level of effort with enhancements, defects, and stories
• Experience building workflow, business rules, client scripts, and notifications
• Knowledge of CMDB concepts
• Drive efficiency and platform manageability
• Knowledge of the ITSM framework (ITIL)