At least 8 years relevant experience in luxury retail, hospitality or property management covering customer service, concierge, membership services, or guest……
Responsible to build a culture of continuous improvement in customer experience and functionality deployment. Explore new partners to build entertainment pillar……
Monitor program progress / effectiveness and conduct post-program evaluation for future improvement. Minimum 3-5 years solid experience in loyalty programs,……
Respond promptly to customer complaints, provide professional solutions, and ensure customer satisfaction; Minimum 3 years of experience in customer service or……
Collect opinion from customers with a focus on market trend and improvement of customer services. 10 years or above customer services experience with at least 5……
Builds and maintains strong relationships with customers, maintaining a high level of customer loyalty, and develops a core understanding of their unique……
Experience in marketing and customers service in print production or paper packaging. Holder of Professional Diploma or Degree. Travel to PRC is required.…
Experience supporting consulting, managed services, or professional services engagements. Experience working collaboratively with cross-functional teams in……
Excellent relationship builder and customer service skills. Maximise profitable revenue and support the Director of Event Technology to achieve financial……
Proven leadership in executing customer strategy, CX, or customer value management at enterprise level. Chair or sponsor enterprise customer forums to share……
Provide secretarial and administrative support. Minimum 5 years’ experience as client services or relationship management within wealth management or private……
Benefits include medical/ dental coverage and wellness programs. Prepare reports on customer service performance and complaints for senior management.…
'’1. 5 year + project manager working experience. In this role, you will be responsible for shaping program strategies and ensuring alignment with HSBC's……
Bachelor’s degree or above. FI customers (Network Managers, Head of Operations etc.). In line with our Fair Pay Charter, we offer a competitive salary and……
Experience designing or executing B2B-to-B2C or employer-to-employee conversion programmes is a strong differentiator. End-to-End B2B Funnel Ownership.…
Lead execution of account plan to achieve customer business outcomes across the entire customer lifecycle. With a proven history of driving growth in market……
> Lead the customer service team to delivery excellent post-sales service. Interested parties may submit updated CV, or contact 96929783 Kobe Lo for further……
Ensure that appropriate operational contacts are identified within the customer’s organization with clear and effective channels of communication defined and……
Analyze and generate insights into the development & improvement of our products and driving customer experience based on feedback of customer, market research,……
Serve as the senior advisor on customer strategy for all APAC markets. Partner with Retail leadership to reinforce customer-first service culture through human……
Proven five years' work experience including three years or more in complaint handling/customer resolution or has a good understanding of service excellence,……
Experience in marketing and customers service in print production or paper packaging. Holder of Professional Diploma or Degree. Able to develop new business.…
Collaborate closely with internal teams, including marketing, clinical applications, technical support, and customer service, to ensure seamless customer……
Higher Diploma holder or above in science/business/accounting discipline or related. Prepare quotation/proposal to customers. On-job training will be provided.…
Lead and inspire the Customer Services team to deliver refined, attentive and seamless service experiences in line with the standards of a Grade A shopping mall and office property.
Support the Portfolio Customer Services Manager in curating exceptional service journeys for shoppers, members, visitors, office tenants and VIP guests, reinforcing the property’s premium positioning and reputation for excellence.
Key Responsibilities
Oversee the day-to-day operations of the Customer Services team, including the Membership Services (CA) team, General Concierge team and VIP Lounge
Lead, coach and develop team members to uphold exemplary hospitality standards, strong service knowledge and a professional presence.
Manage staffing arrangements, duty rosters and daily manpower deployment to ensure optimal coverage and service continuity across the team.
Oversee membership services operations, including member enquiries, enrolment support, membership benefits administration, card or account-related requests and renewals where applicable.
Manage VIP Lounge operations to ensure an elevated guest experience, including lounge presentation, hospitality standards, guest assistance, issue resolution and the coordination of bespoke requests for VIP guests and members.
Supervise concierge operations, including customer enquiries, visitor assistance, gift or voucher redemption, valet coordination where applicable, and recommendations on property facilities, services and nearby amenities with confidence and sophistication.
Handle escalated customer feedback, service recovery cases and complaints with discretion, professionalism and sound judgment.
Maintain an elegant, welcoming and well-managed environment across all customer-facing areas, including concierge counters, lobby areas, membership service points and the VIP Lounge.
Develop and deliver training for the team on customer service excellence, luxury hospitality etiquette, complaint handling, client engagement, telephone etiquette and comprehensive knowledge.
Monitor service performance, customer feedback and operational issues, and prepare regular reports, insights and recommendations to support continuous enhancement of service quality
Work closely with Property Management, Marketing, Leasing and other internal stakeholders to support campaigns, events, tenant engagement initiatives and service enhancements
Assist in the planning and execution of promotional campaigns, festive programmes, special events and VIP experiences to elevate customer engagement and strengthen brand affinity.
Ensure proper use of customer service systems, records, redemption logs and membership databases, and maintain accurate documentation.
Skills, Qualifications and Experience Requirements
Degree in Hospitality Management, Marketing, Business Administration, or related discipline.
At least 8 years relevant experience in luxury retail, hospitality or property management covering customer service, concierge, membership services, or guest relations; and 5 years at supervisory level
Proven leadership and people management capability; coach and develop a high-performing service team.
Excellent interpersonal, communication, and customer engagement skills; confident and poised with VIPs, corporate tenants, and discerning clientele.
Fluency in spoken and written English, Cantonese and competent in Putonghua
Strong customer-centric mindset and genuine passion for premium service excellence.
Candidates with less experience will be considered for Assistant Customer Service Manager.
The minimum salary is HK$172K and the max salary is HK$331K.
HK$172K – HK$331K/yr (Glassdoor Est.)
HK$238K
/yr Median
Causeway Bay
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