Play a key part in maintaining customer loyalty and to drive their continuous engagement with our credit card / payment business

Lead and own the Rewards Programs. Analyze internal data and exam external lifestyle trends from time to time to create a competitive edge for the program

Conduct periodic points-earning promotions, design and procure superior redemption items for the catalogue

Preparation of marketing collaterals including client communication materials, frequently asked question and the final output of offering document for fulfillment of product launch, collaborate with relevant parties to ensure the smooth launch of marketing programs

Responsible for formulating, planning development and implementation of Rewards policies and programs for the Company

Monitor program progress / effectiveness and conduct post-program evaluation for future improvement

Bachelor degree in Marketing, Business Management or a related discipline.

Minimum 3-5 years solid experience in loyalty programs, wallet payments or digital products with management level. Exposure in bank environment will have added advantage

Strong interpersonal, communication especially written skill and influencing skills to interact with senior management and subordinates, internal and external stakeholders at all level

Great sense of ownership and servicing mindset to ensure efficient and effective customer service processes

Pay attention to details, especially those in relation to product implementation timeline and associated risks