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We offer you a progressive career advancement opportunity to accelerate your professional career by equipping you with lift & escalator technical knowledge, on-site field training, project management skills and network through an all-round ramp up 12-month program. You will be undergoing a comprehensive structured training, along with job attachment and project assignments to develop solid fundamental engineering knowledge.

Service Engineer Development Program features:

• Top tier lift & escalator technical / subject experts knowledge transfer.
• All round structured business operation and technical ramp up program, including on-site practical field trainings.
• On the job coaching for problem solving, professional business communications & supervisory capabilities.
• Field quality project exposure for accelerated learnings.
• Job rotation opportunities in Maintenance, Modernization, Service Engineering and Technical Support teams.
• Full support in attaining related Professional Qualifications whenever applicable.
• Mentorship and personal coach to customise career growth that fits individual strengths.
• Progressive career advancement opportunities to management level.

Job Descriptions

We offer engineer opportunities in various business streams, including Service Field and Modernization Project.

Service Field

• Assist in leading a team to carry out preventive maintenance actions, oversee field manpower and resources allocation; and provide site coordination/support to ensure smooth daily field operations.
• Maintain good client relationships through conducting regular visits, preparing regular/ad-hoc reports as requested; and responding to client’s enquires in a prompt and professional manner.
• Follow up on repair works completion to achieve continual operations.
• Closely monitor lift & escalator performance and timely respond to breakdowns.
• Conduct root cause analysis on technical issues, identify potential risks and recommend practical solutions to reduce breakdown rates and resolve long-standing faults.
• Prepare trouble shoot analysis / incident investigation reports as required.
• Ensure effective implementation of service quality programs for continuous improvement and work process standardization.
• Implement Company Internet of Things (IoT), cloud-based applications and mobile apps to drive operational efficiencies and foster a culture of working smart.
• Ensure Company Safety and Ethics guidelines and Government code requirements are fully complied in the field operations.

Modernization Project

• Ensure smooth and on schedule project execution cycle in terms of safety, code & regulations compliance, project & field quality and cost control.
• Prepare document submissions, project status reports, highlight potential risks and propose solutions.
• Ensure field modification works are completed accordance to Company standards, safety requirements, Government regulations and clients’ requirements.
• Attend site meetings / activities and closely coordinate with clients, such as Government, property owners, architects, consultants and builders.
• Closely work with internal departments and external suppliers for on-time material orderings and deliveries.
• Implement process and efficiency improvement initiatives.
• Coordinate and work closely with Government sectors such as EMSD to ensure all projects in accordance with regulatory requirements.

We are looking for:

• Bachelor’s degree (or above) in Mechanical, Electrical/Electronic Engineering, Building Services or a related discipline.
• Fresh graduates are welcome.
• Self-starter, eager and fast to learn.
• Enjoys being challenged, comfortable with conflict & change.
• Excellent interpersonal, communication, analytical and problem-solving skills.
• Good command of spoken and written English and Chinese.
• Good computer skills including Word, Excel and PowerPoint.
• Positive attitude and passionate for professional development.
• Effective individual contributor with ability to work well in team.

We offer remuneration package including attractive salary, comprehensive fringe benefits and excellent opportunities for the right candidate. (*** Employee Scholar Program up to $160,000/ person for each degree***)

Website: http://www.otis.com/

Information provided by applicants will be treated in strict confidence and will only be used for recruitment related purposes. All information on unsuccessful candidates will be deleted from our files within 24 months.

By submitting an application and/or your resume in response to this job notice, you have read and hereby consent to our (i) Personal Information Collection Statement (for Recruitment), (ii) Terms of Use , (iii) Otis Job Applicant Privacy Policy . If you do not consent to the above, OTIS Elevator Company (H.K.) Limited and its affiliates will not be able to accept and process your application.

If you live in a city, chances are we will give you a lift or play a role in keeping you moving every day.

Otis is the world’s leading elevator and escalator manufacturing, installation, and service company. We move 2.4 billion people every day and maintain approximately 2.4 million customer units worldwide, the industry's largest Service portfolio.

You may recognize our products in some of the world’s most famous landmarks including the Eiffel Tower, Empire State Building, Burj Khalifa and the Petronas Twin Towers! We are 72,000 people strong, including engineers, digital technology experts, sales, and functional specialists, as well as factory and field technicians, all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide. We are proud to be a diverse, global team with a proven legacy of innovation that continues to be the bedrock of a fast-moving, high-performance company.

When you join Otis, you become part of an innovative global industry leader with a resilient business model. You’ll belong to a diverse, trusted, and caring community where your contributions, and the skills and capabilities you’ll gain working alongside the best and brightest, keep us connected and on the cutting edge.

We provide opportunities, training, and resources, that build leadership and capabilities in Sales, Field, Engineering and Major Projects and our Employee Scholar Program is a notable point of pride, through which Otis sponsors colleagues to pursue degrees or certification programs.

Today, our focus more than ever is on people. As a global, people-powered company, we put people – passengers, customers, and colleagues – at the center of everything we do. We are guided by our values that we call our Three Absolutes – prioritizing Safety, Ethics, Quality in all that we do. If you would like to learn more about environmental, social and governance (ESG) at Otis .

Become a part of the Otis team and help us #Buildwhatsnext!